I haven't been able to access my OneDrive Personal Vault in the past few days. I've tried multiple ways (PC, iOS app, webpage) but none works - on the iOS app, it prompted me to setup personal vault even though I've done the setup a long time ago. After completing authentication, the app popped up with "Unable to complete Personal Vault setup, please try again in a few minutes". I tried removing the app and started fresh and that didn't help. on webpage, after authentication, it popped up saying "There was a problem unlocking your Personal Vault". I tried both Edge and Chrome and got the same results. on PC, onedrive can't unlock my personal vault, and popped up with error code 0x8004db90. I tried unlinking onedrive and relinking it and that didn't help. Overall this feels like an authentication issue but somehow only affects personal vault access.. If anyone has any suggestions I'd greatly appreciate it!

I've had the same problem, for about 2 weeks now, can't access vault, anything I auto save vanishes and anything I pin vanishes, they are findable with a bit of digging on the browser, but an absolute pain, as soon as it's resolved I'm never using one drive again, its not fit for purpose. deleted apps and re installed, authenticated multiple ways, nothing works, absolute shambles, It's made my PhD probation review far more stressful than it needs to be.

Dear all, since today I have the same issue - error message that my personal vault cannot be unlocked. I use Microsoft authenticator - It seems to work including face ID - but then after I have been forware ded to authenticator app - the app does not close after face ID positive recognition - and the the window in ondrive app appears -> cannot unlocked vault Would be really great if I could get support Cheers Robert

I, also am having the same issues. I can access all my one drive files I just can't open my vault. I've tried signing out and signing back in. doesn't help. Same two errors There was a problem unlocking your personal vault We encountered an unexpected error and could not unlock your personal vault. I've also noticed that files on my onedrive are not being remembered for quick access. For example if I try to open the last used file in Excel or Word the apps don't remember and I have to physically find the file and double click to open. Not sure if that has anything to do with in ability to open the vault but both issues started at the same time. Sure do hope Microsoft can fix this. Nort much value in having a Vault to store your most critical files & information if you can't access them.

Hi I'm having the same issue for over a week now. Provided Microsoft support team with a screen recording replicating the error, screenshots of error codes and .har logfile. Hope they'll fix this issue asap, but didn't provide a timeframe.

I've also sent in a recording replicating the error, screenshot of the error code and .har log file. I have not had a response from Microsoft Support either. Hopefully this issue has been elevated to high priority. It's affecting a significant number of OneDrive users.

OneDrive Personal Vault cannot unlock, error code 0x8004db90

Anonymous

I haven't been able to access my OneDrive Personal Vault in the past few days. I've tried multiple ways (PC, iOS app, webpage) but none works -

on the iOS app, it prompted me to setup personal vault even though I've done the setup a long time ago. After completing authentication, the app popped up with "Unable to complete Personal Vault setup, please try again in a few minutes". I tried removing the app and started fresh and that didn't help.
on webpage, after authentication, it popped up saying "There was a problem unlocking your Personal Vault". I tried both Edge and Chrome and got the same results.
on PC, onedrive can't unlock my personal vault, and popped up with error code 0x8004db90. I tried unlinking onedrive and relinking it and that didn't help.

Overall this feels like an authentication issue but somehow only affects personal vault access.. If anyone has any suggestions I'd greatly appreciate it!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

2024-08-25T19:48:38+00:00

I've had the same problem, for about 2 weeks now, can't access vault, anything I auto save vanishes and anything I pin vanishes, they are findable with a bit of digging on the browser, but an absolute pain, as soon as it's resolved I'm never using one drive again, its not fit for purpose.

deleted apps and re installed, authenticated multiple ways, nothing works, absolute shambles,

It's made my PhD probation review far more stressful than it needs to be.
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Anonymous

2024-08-26T18:02:24+00:00

Dear all,

since today I have the same issue - error message that my personal vault cannot be unlocked.

I use Microsoft authenticator - It seems to work including face ID - but then after I have been forware

ded to authenticator app - the app does not close after face ID positive recognition - and the the window in ondrive app appears -> cannot unlocked vault

Would be really great if I could get support

Cheers

Robert
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Anonymous

2024-08-27T00:53:11+00:00
I, also am having the same issues. I can access all my one drive files I just can't open my vault. I've tried signing out and signing back in. doesn't help. Same two errors
1. There was a problem unlocking your personal vault
2. We encountered an unexpected error and could not unlock your personal vault.
I've also noticed that files on my onedrive are not being remembered for quick access. For example if I try to open the last used file in Excel or Word the apps don't remember and I have to physically find the file and double click to open. Not sure if that has anything to do with in ability to open the vault but both issues started at the same time.

Sure do hope Microsoft can fix this. Nort much value in having a Vault to store your most critical files & information if you can't access them.
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Anonymous

2024-08-27T11:45:40+00:00

Hi

I'm having the same issue for over a week now. Provided Microsoft support team with a screen recording replicating the error, screenshots of error codes and .har logfile. Hope they'll fix this issue asap, but didn't provide a timeframe.
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Anonymous

2024-08-27T13:47:04+00:00

I've also sent in a recording replicating the error, screenshot of the error code and .har log file. I have not had a response from Microsoft Support either. Hopefully this issue has been elevated to high priority. It's affecting a significant number of OneDrive users.
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