I haven't been able to access my OneDrive Personal Vault in the past few days. I've tried multiple ways (PC, iOS app, webpage) but none works - on the iOS app, it prompted me to setup personal vault even though I've done the setup a long time ago. After completing authentication, the app popped up with "Unable to complete Personal Vault setup, please try again in a few minutes". I tried removing the app and started fresh and that didn't help. on webpage, after authentication, it popped up saying "There was a problem unlocking your Personal Vault". I tried both Edge and Chrome and got the same results. on PC, onedrive can't unlock my personal vault, and popped up with error code 0x8004db90. I tried unlinking onedrive and relinking it and that didn't help. Overall this feels like an authentication issue but somehow only affects personal vault access.. If anyone has any suggestions I'd greatly appreciate it!

Same here since at least a week. Completely unreliable service and unacceptable error

Same problem for the past few days on my PC and Phone. I tried with some Microsoft technical "expert" who recommended to delete the App and reinstall it, and now the Vault is gone.

I have the same issue, I have try in my cellphone, laptop and on the page, error I noticed the error around august 20th.

I think someone posted on another thread since end of July Taking quite a while, wonder if they've borked the authentication when making two factor authentication mandatory for azure.

I've had the same problem for the last couple of days. None of the three ways of accessing my personal vault I used in the past works now. It's frustrating to be unable to access important data. I hope Microsoft solves this quickly.

OneDrive Personal Vault cannot unlock, error code 0x8004db90

Anonymous

I haven't been able to access my OneDrive Personal Vault in the past few days. I've tried multiple ways (PC, iOS app, webpage) but none works -

on the iOS app, it prompted me to setup personal vault even though I've done the setup a long time ago. After completing authentication, the app popped up with "Unable to complete Personal Vault setup, please try again in a few minutes". I tried removing the app and started fresh and that didn't help.
on webpage, after authentication, it popped up saying "There was a problem unlocking your Personal Vault". I tried both Edge and Chrome and got the same results.
on PC, onedrive can't unlock my personal vault, and popped up with error code 0x8004db90. I tried unlinking onedrive and relinking it and that didn't help.

Overall this feels like an authentication issue but somehow only affects personal vault access.. If anyone has any suggestions I'd greatly appreciate it!

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Anonymous

2024-08-23T11:36:37+00:00

Same here since at least a week. Completely unreliable service and unacceptable error
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Anonymous

2024-08-23T12:52:58+00:00

Same problem for the past few days on my PC and Phone. I tried with some Microsoft technical "expert" who recommended to delete the App and reinstall it, and now the Vault is gone.
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Anonymous

2024-08-24T02:50:32+00:00

I have the same issue, I have try in my cellphone, laptop and on the page, error I noticed the error around august 20th.
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Anonymous

2024-08-25T13:11:06+00:00

I think someone posted on another thread since end of July

Taking quite a while, wonder if they've borked the authentication when making two factor authentication mandatory for azure.
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Anonymous

2024-08-25T15:07:52+00:00

I've had the same problem for the last couple of days. None of the three ways of accessing my personal vault I used in the past works now. It's frustrating to be unable to access important data. I hope Microsoft solves this quickly.
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