I haven't been able to access my OneDrive Personal Vault in the past few days. I've tried multiple ways (PC, iOS app, webpage) but none works - on the iOS app, it prompted me to setup personal vault even though I've done the setup a long time ago. After completing authentication, the app popped up with "Unable to complete Personal Vault setup, please try again in a few minutes". I tried removing the app and started fresh and that didn't help. on webpage, after authentication, it popped up saying "There was a problem unlocking your Personal Vault". I tried both Edge and Chrome and got the same results. on PC, onedrive can't unlock my personal vault, and popped up with error code 0x8004db90. I tried unlinking onedrive and relinking it and that didn't help. Overall this feels like an authentication issue but somehow only affects personal vault access.. If anyone has any suggestions I'd greatly appreciate it!

Hi All I can access the vault as well, got an email from Microsoft support yesterday that its resolved. Hopefully they'll rollout the fix for everyone soon.

I cannot access my personal vault either. It has been three weeks from now. I was told by the support that Microsoft knows the problem and that the IT team is working on it. I have to be patient... I strongly believe that Microsoft should give some sort of compensation for this issue because it's causing a lot of trouble. The personal vault is so secure that neither the owner can access it: awesome!.

Still does not work for me for one month...60GB stored there inaccessible.

Unfortunately mine did not work still, been no access to Personal Vault near a month. Still waiting for other solutions if there's any, since I do not have iOS with me.

It doesn't work for me. I've tried all the steps listed above. Hopefully Microsoft will roll out the fix for everyone soon.

OneDrive Personal Vault cannot unlock, error code 0x8004db90

Anonymous

I haven't been able to access my OneDrive Personal Vault in the past few days. I've tried multiple ways (PC, iOS app, webpage) but none works -

on the iOS app, it prompted me to setup personal vault even though I've done the setup a long time ago. After completing authentication, the app popped up with "Unable to complete Personal Vault setup, please try again in a few minutes". I tried removing the app and started fresh and that didn't help.
on webpage, after authentication, it popped up saying "There was a problem unlocking your Personal Vault". I tried both Edge and Chrome and got the same results.
on PC, onedrive can't unlock my personal vault, and popped up with error code 0x8004db90. I tried unlinking onedrive and relinking it and that didn't help.

Overall this feels like an authentication issue but somehow only affects personal vault access.. If anyone has any suggestions I'd greatly appreciate it!

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Anonymous

2024-09-01T23:25:45+00:00

Hi All

I can access the vault as well, got an email from Microsoft support yesterday that its resolved. Hopefully they'll rollout the fix for everyone soon.
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Anonymous

2024-09-01T14:06:45+00:00

I cannot access my personal vault either. It has been three weeks from now. I was told by the support that Microsoft knows the problem and that the IT team is working on it. I have to be patient...

I strongly believe that Microsoft should give some sort of compensation for this issue because it's causing a lot of trouble. The personal vault is so secure that neither the owner can access it: awesome!.
Was this answer helpful?

1 person found this answer helpful.

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Anonymous

2024-09-01T07:52:48+00:00

Still does not work for me for one month...60GB stored there inaccessible.
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Anonymous

2024-09-01T04:18:56+00:00

Unfortunately mine did not work still, been no access to Personal Vault near a month.

Still waiting for other solutions if there's any, since I do not have iOS with me.
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Anonymous

2024-09-01T03:51:50+00:00

It doesn't work for me. I've tried all the steps listed above.

Hopefully Microsoft will roll out the fix for everyone soon.
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