OneDrive Personal Vault cannot unlock, error code 0x8004db90

Anonymous
2024-08-13T00:33:24+00:00

I haven't been able to access my OneDrive Personal Vault in the past few days. I've tried multiple ways (PC, iOS app, webpage) but none works -

  • on the iOS app, it prompted me to setup personal vault even though I've done the setup a long time ago. After completing authentication, the app popped up with "Unable to complete Personal Vault setup, please try again in a few minutes". I tried removing the app and started fresh and that didn't help.
  • on webpage, after authentication, it popped up saying "There was a problem unlocking your Personal Vault". I tried both Edge and Chrome and got the same results.
  • on PC, onedrive can't unlock my personal vault, and popped up with error code 0x8004db90. I tried unlinking onedrive and relinking it and that didn't help.

Overall this feels like an authentication issue but somehow only affects personal vault access.. If anyone has any suggestions I'd greatly appreciate it!

Microsoft 365 and Office | OneDrive | For home | Windows

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  1. Anonymous
    2024-09-03T09:14:54+00:00

    Microsoft have confirmed to me this morning there is currently no fix and sorry for the inconvenience!!

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  2. Anonymous
    2024-09-02T19:26:12+00:00

    I am with this problem for a month now...And really starting to loose hope. It's unbelievable that Microsoft is incapable to solve this problem for so long.

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  3. Anonymous
    2024-09-02T14:17:58+00:00

    I have the exact same issue too! I cannot get access into my Personal OneDrive vault online as well.

    V/r

    Albert Schultz

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  4. Anonymous
    2024-09-02T14:14:08+00:00

    ...got an email from Microsoft support yesterday that its resolved.

    Not resolved for me...

    Could you please let me know the version of your OneDrive?

    Note: DO NOT share the device ID above the OneDrive version

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  5. Anonymous
    2024-09-02T14:10:55+00:00

    Hi Team,

    I am also having this exact same OneDrive personal vault issue as well; on both desktop OneDrive personal client and in the web as well.

    OneDrive Personal Live web portal shows this error message too!

    Client Desktop App Below shows the error message.

    Please let me know if the issue gets resolved!

    V/r

    Albert Schultz

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