I haven't been able to access my OneDrive Personal Vault in the past few days. I've tried multiple ways (PC, iOS app, webpage) but none works - on the iOS app, it prompted me to setup personal vault even though I've done the setup a long time ago. After completing authentication, the app popped up with "Unable to complete Personal Vault setup, please try again in a few minutes". I tried removing the app and started fresh and that didn't help. on webpage, after authentication, it popped up saying "There was a problem unlocking your Personal Vault". I tried both Edge and Chrome and got the same results. on PC, onedrive can't unlock my personal vault, and popped up with error code 0x8004db90. I tried unlinking onedrive and relinking it and that didn't help. Overall this feels like an authentication issue but somehow only affects personal vault access.. If anyone has any suggestions I'd greatly appreciate it!

I haven't been able to access my OneDrive Personal Vault in the past few days. I've tried multiple ways (PC, iOS app, webpage) but none works - on the iOS app, it prompted me to setup personal vault even though I've done the setup a long time ago. After completing authentication, the app popped up with "Unable to complete Personal Vault setup, please try again in a few minutes". I tried removing the app and started fresh and that didn't help. on webpage, after authentication, it popped up saying "There was a problem unlocking your Personal Vault". I tried both Edge and Chrome and got the same results. on PC, onedrive can't unlock my personal vault, and popped up with error code 0x8004db90. I tried unlinking onedrive and relinking it and that didn't help. Overall this feels like an authentication issue but somehow only affects personal vault access.. If anyone has any suggestions I'd greatly appreciate it! I'm having the same problem right now.

I have the same issue, and I created a support request with Microsoft.

Hello, As anyone managed to solve this issue? I am having the same problem and urgently need access to my Personal Vault! Thanks.

I am having the same problem with my Vault and No I am not making a new Microsoft Account. I can setup the personal Vault on my Android Phone but it stays stuck on that part after setting it up and then trying to go into it. I would turn it off if the turn-off process weren't locked behind the vault. Also, there should be no hours in which the vault locks, The user of the account should be the one to decide if they want their personal vaults locked within onedrive and it shouldn't be Microsoft's choice on that. Also, no the other suggestions mentioned didn't help me either.

I have the same problem - cannot access my personal vault I have a critical urgent deadline approaching where I require data that is in my personal vault I cannot reach a Microsoft support agent - I don't know what to do next I need help urgently

OneDrive Personal Vault cannot unlock, error code 0x8004db90

Anonymous

I haven't been able to access my OneDrive Personal Vault in the past few days. I've tried multiple ways (PC, iOS app, webpage) but none works -

on the iOS app, it prompted me to setup personal vault even though I've done the setup a long time ago. After completing authentication, the app popped up with "Unable to complete Personal Vault setup, please try again in a few minutes". I tried removing the app and started fresh and that didn't help.
on webpage, after authentication, it popped up saying "There was a problem unlocking your Personal Vault". I tried both Edge and Chrome and got the same results.
on PC, onedrive can't unlock my personal vault, and popped up with error code 0x8004db90. I tried unlinking onedrive and relinking it and that didn't help.

Overall this feels like an authentication issue but somehow only affects personal vault access.. If anyone has any suggestions I'd greatly appreciate it!

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Anonymous

2024-08-16T12:42:37+00:00
I haven't been able to access my OneDrive Personal Vault in the past few days. I've tried multiple ways (PC, iOS app, webpage) but none works -

on the iOS app, it prompted me to setup personal vault even though I've done the setup a long time ago. After completing authentication, the app popped up with "Unable to complete Personal Vault setup, please try again in a few minutes". I tried removing the app and started fresh and that didn't help.

on webpage, after authentication, it popped up saying "There was a problem unlocking your Personal Vault". I tried both Edge and Chrome and got the same results.

on PC, onedrive can't unlock my personal vault, and popped up with error code 0x8004db90. I tried unlinking onedrive and relinking it and that didn't help.

Overall this feels like an authentication issue but somehow only affects personal vault access.. If anyone has any suggestions I'd greatly appreciate it!
I'm having the same problem right now.
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Anonymous

2024-08-16T09:00:38+00:00

I have the same issue,

and I created a support request with Microsoft.
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Anonymous

2024-08-16T05:51:27+00:00

Hello,

As anyone managed to solve this issue? I am having the same problem and urgently need access to my Personal Vault!

Thanks.
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Anonymous

2024-08-15T18:24:34+00:00

I am having the same problem with my Vault and No I am not making a new Microsoft Account. I can setup the personal Vault on my Android Phone but it stays stuck on that part after setting it up and then trying to go into it. I would turn it off if the turn-off process weren't locked behind the vault. Also, there should be no hours in which the vault locks, The user of the account should be the one to decide if they want their personal vaults locked within onedrive and it shouldn't be Microsoft's choice on that.

Also, no the other suggestions mentioned didn't help me either.
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Anonymous

2024-08-15T16:41:58+00:00

I have the same problem - cannot access my personal vault

I have a critical urgent deadline approaching where I require data that is in my personal vault

I cannot reach a Microsoft support agent - I don't know what to do next

I need help urgently
Was this answer helpful?

3 people found this answer helpful.

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