I haven't been able to access my OneDrive Personal Vault in the past few days. I've tried multiple ways (PC, iOS app, webpage) but none works - on the iOS app, it prompted me to setup personal vault even though I've done the setup a long time ago. After completing authentication, the app popped up with "Unable to complete Personal Vault setup, please try again in a few minutes". I tried removing the app and started fresh and that didn't help. on webpage, after authentication, it popped up saying "There was a problem unlocking your Personal Vault". I tried both Edge and Chrome and got the same results. on PC, onedrive can't unlock my personal vault, and popped up with error code 0x8004db90. I tried unlinking onedrive and relinking it and that didn't help. Overall this feels like an authentication issue but somehow only affects personal vault access.. If anyone has any suggestions I'd greatly appreciate it!

Hello, I have exactly same issue. Is there any solution or workaround? Unfortunatelly I have not received any answer from microsoft support yet.

Same problem, I can usually access my Personal Vault from multiple devices, including my work W11 PC which was patched yesterday (first day back from 2 weeks leave, so likely the August update that caused this) as other's have noticed, a new folder called "Attachments" has been created on OneDrive & looking at the timestamp this was created around the time the PC was patched. Today I can not access my personal vault from any device, or via a browser using onedrive.com

Nothing is working. Same issue. My documents are now somewhere in Cloud storage and seem to have disappeared into thin air. This isn't good.

Hi Tracy, I can confirm the following on my side: 1.) I have tried an unlink / re-link and even an uninstall and re-install. It makes no difference. Still te same problem. 2.) Even if I try to access my Onedrive via my browser (Edge), I get the exact same issue. I can access all my folders, except the Personal Vault. I tried all the different available authentication methods to access the Personal Vault, without any success. Please work on this problem, as my Personal Vault contains files I urgently need to access.

Dear All The OneDrive team is aware of this issue and is working on a solution. We have received feedback from some users that you can try to unlink OneDrive from your device on your computer, select a new folder as your OneDrive sync folder when you log in again, and then try again to access your personal vault. Unlink and re-link OneDrive - Microsoft Support However, this method may not work for everyone, so we still recommend that you try it and wait patiently for the problem to be fixed. Best Regards, Tracy - MSFT | Microsoft Community Support Specialist

OneDrive Personal Vault cannot unlock, error code 0x8004db90

Anonymous

I haven't been able to access my OneDrive Personal Vault in the past few days. I've tried multiple ways (PC, iOS app, webpage) but none works -

on the iOS app, it prompted me to setup personal vault even though I've done the setup a long time ago. After completing authentication, the app popped up with "Unable to complete Personal Vault setup, please try again in a few minutes". I tried removing the app and started fresh and that didn't help.
on webpage, after authentication, it popped up saying "There was a problem unlocking your Personal Vault". I tried both Edge and Chrome and got the same results.
on PC, onedrive can't unlock my personal vault, and popped up with error code 0x8004db90. I tried unlinking onedrive and relinking it and that didn't help.

Overall this feels like an authentication issue but somehow only affects personal vault access.. If anyone has any suggestions I'd greatly appreciate it!

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124 answers

Anonymous

2024-08-20T18:39:15+00:00

Hello, I have exactly same issue. Is there any solution or workaround?

Unfortunatelly I have not received any answer from microsoft support yet.
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Anonymous

2024-08-20T14:16:39+00:00

Same problem, I can usually access my Personal Vault from multiple devices, including my work W11 PC which was patched yesterday (first day back from 2 weeks leave, so likely the August update that caused this) as other's have noticed, a new folder called "Attachments" has been created on OneDrive & looking at the timestamp this was created around the time the PC was patched. Today I can not access my personal vault from any device, or via a browser using onedrive.com
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Anonymous

2024-08-20T13:22:45+00:00

Nothing is working. Same issue. My documents are now somewhere in Cloud storage and seem to have disappeared into thin air. This isn't good.
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Anonymous

2024-08-20T03:37:28+00:00

Hi Tracy,

I can confirm the following on my side:

1.) I have tried an unlink / re-link and even an uninstall and re-install. It makes no difference. Still te same problem.

2.) Even if I try to access my Onedrive via my browser (Edge), I get the exact same issue. I can access all my folders, except the Personal Vault. I tried all the different available authentication methods to access the Personal Vault, without any success.

Please work on this problem, as my Personal Vault contains files I urgently need to access.
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2 people found this answer helpful.

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Anonymous

2024-08-20T01:45:12+00:00

Dear All

The OneDrive team is aware of this issue and is working on a solution.

We have received feedback from some users that you can try to unlink OneDrive from your device on your computer, select a new folder as your OneDrive sync folder when you log in again, and then try again to access your personal vault.

Unlink and re-link OneDrive - Microsoft Support

However, this method may not work for everyone, so we still recommend that you try it and wait patiently for the problem to be fixed.

Best Regards,

Tracy - MSFT | Microsoft Community Support Specialist
Was this answer helpful?

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