I haven't been able to access my OneDrive Personal Vault in the past few days. I've tried multiple ways (PC, iOS app, webpage) but none works - on the iOS app, it prompted me to setup personal vault even though I've done the setup a long time ago. After completing authentication, the app popped up with "Unable to complete Personal Vault setup, please try again in a few minutes". I tried removing the app and started fresh and that didn't help. on webpage, after authentication, it popped up saying "There was a problem unlocking your Personal Vault". I tried both Edge and Chrome and got the same results. on PC, onedrive can't unlock my personal vault, and popped up with error code 0x8004db90. I tried unlinking onedrive and relinking it and that didn't help. Overall this feels like an authentication issue but somehow only affects personal vault access.. If anyone has any suggestions I'd greatly appreciate it!

휴대폰으로 해보고 pc로도 해봐도 같은 증상이다 . 오류코드 0x8004db90 이다. 돈을 내고 쓰는데 급한 문서가 필요한데 아무것도 할수 없었다.. 피해가 너무 큽니다. . 조치를 치해주세요.

Having the same problem on all devices and on the web app. One thing I changed on my Microsoft account is the login email. I was using one address when I created the vault. I noticed that email was being used on a daily basis to try and hack my account. I disabled that email address for connecting and started using another one I had on the account. Is it possible that vault was encrypted with the the first email, but now I'm connecting with new one and it's causing a problem?

The fact we are all locked out of our personal vault still is insane.

I've tried to login whether in my mobile or pc, the result is the same that I can't access to my personal vault. For my mobile, it will send me to login page again, after I've done authentication. For my pc, keep getting "Verification needed" after I've accessed with my sign-in request from Authenticator

I'm having same issue and unable to open my Personal Vault in my One Drive. I'm able to access the other files and when click unlock, i get notification to my MS authenticator app, once confirmed, it goes to "There was a problem unlocking your personal vault. If this happens again, try signing out of onedrive and then sign-in again".

OneDrive Personal Vault cannot unlock, error code 0x8004db90

Anonymous

I haven't been able to access my OneDrive Personal Vault in the past few days. I've tried multiple ways (PC, iOS app, webpage) but none works -

on the iOS app, it prompted me to setup personal vault even though I've done the setup a long time ago. After completing authentication, the app popped up with "Unable to complete Personal Vault setup, please try again in a few minutes". I tried removing the app and started fresh and that didn't help.
on webpage, after authentication, it popped up saying "There was a problem unlocking your Personal Vault". I tried both Edge and Chrome and got the same results.
on PC, onedrive can't unlock my personal vault, and popped up with error code 0x8004db90. I tried unlinking onedrive and relinking it and that didn't help.

Overall this feels like an authentication issue but somehow only affects personal vault access.. If anyone has any suggestions I'd greatly appreciate it!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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124 answers

Anonymous

2024-08-21T00:08:49+00:00

휴대폰으로 해보고 pc로도 해봐도 같은 증상이다 .

오류코드 0x8004db90 이다. 돈을 내고 쓰는데 급한 문서가 필요한데 아무것도 할수 없었다.. 피해가 너무 큽니다. . 조치를 치해주세요.
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Anonymous

2024-08-20T23:29:32+00:00

Having the same problem on all devices and on the web app. One thing I changed on my Microsoft account is the login email. I was using one address when I created the vault. I noticed that email was being used on a daily basis to try and hack my account. I disabled that email address for connecting and started using another one I had on the account. Is it possible that vault was encrypted with the the first email, but now I'm connecting with new one and it's causing a problem?
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Anonymous

2024-08-20T21:12:53+00:00

The fact we are all locked out of our personal vault still is insane.
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2 people found this answer helpful.

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Anonymous

2024-08-20T21:07:53+00:00

I've tried to login whether in my mobile or pc, the result is the same that I can't access to my personal vault.
For my mobile, it will send me to login page again, after I've done authentication.

For my pc, keep getting "Verification needed" after I've accessed with my sign-in request from Authenticator
Was this answer helpful?

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Anonymous

2024-08-20T20:50:43+00:00

I'm having same issue and unable to open my Personal Vault in my One Drive. I'm able to access the other files and when click unlock, i get notification to my MS authenticator app, once confirmed, it goes to "There was a problem unlocking your personal vault. If this happens again, try signing out of onedrive and then sign-in again".
Was this answer helpful?

0 comments No comments