I haven't been able to access my OneDrive Personal Vault in the past few days. I've tried multiple ways (PC, iOS app, webpage) but none works - on the iOS app, it prompted me to setup personal vault even though I've done the setup a long time ago. After completing authentication, the app popped up with "Unable to complete Personal Vault setup, please try again in a few minutes". I tried removing the app and started fresh and that didn't help. on webpage, after authentication, it popped up saying "There was a problem unlocking your Personal Vault". I tried both Edge and Chrome and got the same results. on PC, onedrive can't unlock my personal vault, and popped up with error code 0x8004db90. I tried unlinking onedrive and relinking it and that didn't help. Overall this feels like an authentication issue but somehow only affects personal vault access.. If anyone has any suggestions I'd greatly appreciate it!

...I have submitted it on the feedback platform here https://feedbackportal.microsoft.com/feedback/idea/7b9c38eb-d559-ef11-b4ad-000d3a0e6a3a Hopefull it get picked up :( You must submit the report following this link (logged on your Microsoft Account): https://go.microsoft.com/fwlink/p/?LinkId=528676 The information I got from their support was: " This is a known bug, and the engineering team is working to fix it. However, there is no estimated time for resolution yet " We need more people pushing them... Because this is a known bug, worth to ask for an extension of your Office 365 subscription, because we are paying and we cannot use some resources.

I've had the same problem and have been following this thread. I did try to open the vault this morning and while it still didn't open, it did get farther in the process. I now can get to the "Opening Vault" window and I see sets 1 or 14 being completed but then it hangs after a minute or two. Previously, I didn't get that far...

Same issue, no response from support. I suspect this is a big issue they are trying to down play.

It's been almost a month with no resolution. Pretty wild and unacceptable. I'm starting to come to terms with the fact that I may never be able to access any of the files in my vault, ever again, and there are some very important files in there. Not sure how this isn't getting any media/news attention.

I've also sent in a recording replicating the error, screenshot of the error code and .har log file. I have not had a response from Microsoft Support either. Hopefully this issue has been elevated to high priority. It's affecting a significant number of OneDrive users.

OneDrive Personal Vault cannot unlock, error code 0x8004db90

Anonymous

I haven't been able to access my OneDrive Personal Vault in the past few days. I've tried multiple ways (PC, iOS app, webpage) but none works -

on the iOS app, it prompted me to setup personal vault even though I've done the setup a long time ago. After completing authentication, the app popped up with "Unable to complete Personal Vault setup, please try again in a few minutes". I tried removing the app and started fresh and that didn't help.
on webpage, after authentication, it popped up saying "There was a problem unlocking your Personal Vault". I tried both Edge and Chrome and got the same results.
on PC, onedrive can't unlock my personal vault, and popped up with error code 0x8004db90. I tried unlinking onedrive and relinking it and that didn't help.

Overall this feels like an authentication issue but somehow only affects personal vault access.. If anyone has any suggestions I'd greatly appreciate it!

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Anonymous

2024-08-28T16:00:13+00:00

...I have submitted it on the feedback platform here https://feedbackportal.microsoft.com/feedback/idea/7b9c38eb-d559-ef11-b4ad-000d3a0e6a3a Hopefull it get picked up :(

You must submit the report following this link (logged on your Microsoft Account): https://go.microsoft.com/fwlink/p/?LinkId=528676

The information I got from their support was: "This is a known bug, and the engineering team is working to fix it. However, there is no estimated time for resolution yet"

We need more people pushing them...

Because this is a known bug, worth to ask for an extension of your Office 365 subscription, because we are paying and we cannot use some resources.
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Anonymous

2024-08-28T15:57:45+00:00

I've had the same problem and have been following this thread. I did try to open the vault this morning and while it still didn't open, it did get farther in the process. I now can get to the "Opening Vault" window and I see sets 1 or 14 being completed but then it hangs after a minute or two. Previously, I didn't get that far...
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Anonymous

2024-08-28T10:10:11+00:00

Same issue, no response from support. I suspect this is a big issue they are trying to down play.
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Anonymous

2024-08-28T09:55:59+00:00

It's been almost a month with no resolution. Pretty wild and unacceptable. I'm starting to come to terms with the fact that I may never be able to access any of the files in my vault, ever again, and there are some very important files in there. Not sure how this isn't getting any media/news attention.
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2 people found this answer helpful.

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Anonymous

2024-08-27T13:47:04+00:00

I've also sent in a recording replicating the error, screenshot of the error code and .har log file. I have not had a response from Microsoft Support either. Hopefully this issue has been elevated to high priority. It's affecting a significant number of OneDrive users.
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