OneDrive Personal Vault cannot unlock, error code 0x8004db90

Anonymous
2024-08-13T00:33:24+00:00

I haven't been able to access my OneDrive Personal Vault in the past few days. I've tried multiple ways (PC, iOS app, webpage) but none works -

  • on the iOS app, it prompted me to setup personal vault even though I've done the setup a long time ago. After completing authentication, the app popped up with "Unable to complete Personal Vault setup, please try again in a few minutes". I tried removing the app and started fresh and that didn't help.
  • on webpage, after authentication, it popped up saying "There was a problem unlocking your Personal Vault". I tried both Edge and Chrome and got the same results.
  • on PC, onedrive can't unlock my personal vault, and popped up with error code 0x8004db90. I tried unlinking onedrive and relinking it and that didn't help.

Overall this feels like an authentication issue but somehow only affects personal vault access.. If anyone has any suggestions I'd greatly appreciate it!

Microsoft 365 and Office | OneDrive | For home | Windows

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  1. Anonymous
    2024-08-31T11:15:25+00:00

    Maybe it only works on iPhone. I have android threfore the described method didnt work for me...

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  2. Anonymous
    2024-08-31T11:02:08+00:00

    8/30/2024

    Error Code 0x8004db90 SOLVED

    After several days of frustration with error code 0x8004db90 I was finally able to unlock OneDrive Personal Vault by:

    1. I opened OneDrive on my iPhone
    2. I then selected "Files" at the bottom of the screen
    3. I selected the "Personal Vault" folder
    4. A screen opened asking for me to enter my PIN (The same PIN I created when I first setup OneDrive)
    5. After I entered my PIN my Personal Vault opened
    6. I went back to my computer and tried to log on to My Personal Vault from it

    a. Clicked on the Personal Vault folder

    b. The "Enter Code" window opened

    c. I entered the two factor ID code provided via Authenticator and clicked "Verify"

    d. My Personal Vault opened on my computer without any errors

    I have not had a problem opening and closing my Personal Vault since

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  3. Anonymous
    2024-08-31T11:00:48+00:00

    8/30/2024

    Error Code 0x8004db90 SOLVED

    After several days of frustration with error code 0x8004db90 I was finally able to unlock OneDrive Personal Vault by:

    1. I opened OneDrive on my iPhone
    2. I then selected "Files" at the bottom of the screen
    3. I selected the "Personal Vault" folder
    4. A screen opened asking for me to enter my PIN (The same PIN I created when I first setup OneDrive)
    5. After I entered my PIN my Personal Vault opened
    6. I went back to my computer and tried to log on to My Personal Vault from it

    a. Clicked on the Personal Vault folder

    b. The "Enter Code" window opened

    c. I entered the two factor ID code provided via Authenticator and clicked "Verify"

    d. My Personal Vault opened on my computer without any errors

    I have not had a problem opening and closing my Personal Vault since

    Was this answer helpful?

    0 comments
  4. Anonymous
    2024-08-31T10:58:54+00:00

    8/30/2024

    Error Code 0x8004db90 SOLVED

    After several days of frustration with error code 0x8004db90 I was finally able to unlock OneDrive Personal Vault by:

    1. I opened OneDrive on my iPhone
    2. I then selected "Files" at the bottom of the screen
    3. I selected the "Personal Vault" folder
    4. A screen opened asking for me to enter my PIN (The same PIN I created when I first setup OneDrive)
    5. After I entered my PIN my Personal Vault opened
    6. I went back to my computer and tried to log on to My Personal Vault from it

    a. Clicked on the Personal Vault folder

    b. The "Enter Code" window opened

    c. I entered the two factor ID code provided via Authenticator and clicked "Verify"

    d. My Personal Vault opened on my computer without any errors

    I have not had a problem opening and closing my Personal Vault since

    Was this answer helpful?

    0 comments
  5. Anonymous
    2024-08-31T10:58:09+00:00

    8/30/2024

    Error Code 0x8004db90 SOLVED

    After several days of frustration with error code 0x8004db90 I was finally able to unlock OneDrive Personal Vault by:

    1. I opened OneDrive on my iPhone
    2. I then selected "Files" at the bottom of the screen
    3. I selected the "Personal Vault" folder
    4. A screen opened asking for me to enter my PIN (The same PIN I created when I first setup OneDrive)
    5. After I entered my PIN my Personal Vault opened
    6. I went back to my computer and tried to log on to My Personal Vault from it

    a. Clicked on the Personal Vault folder

    b. The "Enter Code" window opened

    c. I entered the two factor ID code provided via Authenticator and clicked "Verify"

    d. My Personal Vault opened on my computer without any errors

    I have not had a problem opening and closing my Personal Vault since

    Was this answer helpful?

    0 comments