I haven't been able to access my OneDrive Personal Vault in the past few days. I've tried multiple ways (PC, iOS app, webpage) but none works - on the iOS app, it prompted me to setup personal vault even though I've done the setup a long time ago. After completing authentication, the app popped up with "Unable to complete Personal Vault setup, please try again in a few minutes". I tried removing the app and started fresh and that didn't help. on webpage, after authentication, it popped up saying "There was a problem unlocking your Personal Vault". I tried both Edge and Chrome and got the same results. on PC, onedrive can't unlock my personal vault, and popped up with error code 0x8004db90. I tried unlinking onedrive and relinking it and that didn't help. Overall this feels like an authentication issue but somehow only affects personal vault access.. If anyone has any suggestions I'd greatly appreciate it!

Yes, I've performed these steps every day for over three weeks. It just started working randomly today

See Eric Hom1 reply to me He tried my method and it worked... but It looks like it took him several days trying the method everyday before it finally worked. Maybe that's the answer??? Keep trying...maybe once a day??? Eric Hom1 has replied to the question OneDrive Personal Vault cannot unlock, error code 0x8004db90 that you are following in Microsoft Support Community. I'm finally back in after several weeks. I've tried what you listed out here almost every day, but it just started working this morning finally. Thanks for letting us know! I'm copying everything in my vault so that this never happens again.

I'm finally back in after several weeks. I've tried what you listed out here almost every day, but it just started working this morning finally. Thanks for letting us know! I'm copying everything in my vault so that this never happens again.

I also have an iPhone and this did not work for me. Another day without access to my Personal Vault! This is not ok. I hope Microsoft will compensate their paying customers for this error.

I have iPhone, this method not works for me either

OneDrive Personal Vault cannot unlock, error code 0x8004db90

Anonymous

I haven't been able to access my OneDrive Personal Vault in the past few days. I've tried multiple ways (PC, iOS app, webpage) but none works -

on the iOS app, it prompted me to setup personal vault even though I've done the setup a long time ago. After completing authentication, the app popped up with "Unable to complete Personal Vault setup, please try again in a few minutes". I tried removing the app and started fresh and that didn't help.
on webpage, after authentication, it popped up saying "There was a problem unlocking your Personal Vault". I tried both Edge and Chrome and got the same results.
on PC, onedrive can't unlock my personal vault, and popped up with error code 0x8004db90. I tried unlinking onedrive and relinking it and that didn't help.

Overall this feels like an authentication issue but somehow only affects personal vault access.. If anyone has any suggestions I'd greatly appreciate it!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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124 answers

Anonymous

2024-08-31T21:02:33+00:00

Yes, I've performed these steps every day for over three weeks. It just started working randomly today
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Anonymous

2024-08-31T14:41:34+00:00

See Eric Hom1 reply to me

He tried my method and it worked...but

It looks like it took him several days trying the method everyday before it finally worked.

Maybe that's the answer??? Keep trying...maybe once a day???

Eric Hom1 has replied to the question OneDrive Personal Vault cannot unlock, error code 0x8004db90 that you are following in Microsoft Support Community.

I'm finally back in after several weeks. I've tried what you listed out here almost every day, but it just started working this morning finally. Thanks for letting us know!

I'm copying everything in my vault so that this never happens again.
Was this answer helpful?

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Anonymous

2024-08-31T12:37:18+00:00

I'm finally back in after several weeks. I've tried what you listed out here almost every day, but it just started working this morning finally. Thanks for letting us know!

I'm copying everything in my vault so that this never happens again.
Was this answer helpful?

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Anonymous

2024-08-31T12:35:58+00:00

I also have an iPhone and this did not work for me.

Another day without access to my Personal Vault!

This is not ok.

I hope Microsoft will compensate their paying customers for this error.
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Anonymous

2024-08-31T11:22:34+00:00

I have iPhone, this method not works for me either
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