I haven't been able to access my OneDrive Personal Vault in the past few days. I've tried multiple ways (PC, iOS app, webpage) but none works - on the iOS app, it prompted me to setup personal vault even though I've done the setup a long time ago. After completing authentication, the app popped up with "Unable to complete Personal Vault setup, please try again in a few minutes". I tried removing the app and started fresh and that didn't help. on webpage, after authentication, it popped up saying "There was a problem unlocking your Personal Vault". I tried both Edge and Chrome and got the same results. on PC, onedrive can't unlock my personal vault, and popped up with error code 0x8004db90. I tried unlinking onedrive and relinking it and that didn't help. Overall this feels like an authentication issue but somehow only affects personal vault access.. If anyone has any suggestions I'd greatly appreciate it!

I've had the same problem and have been following this thread. I did try to open the vault this morning and while it still didn't open, it did get farther in the process. I now can get to the "Opening Vault" window and I see sets 1 or 14 being completed but then it hangs after a minute or two. Previously, I didn't get that far...

Same issue, no response from support. I suspect this is a big issue they are trying to down play.

I've also sent in a recording replicating the error, screenshot of the error code and .har log file. I have not had a response from Microsoft Support either. Hopefully this issue has been elevated to high priority. It's affecting a significant number of OneDrive users.

Hi I'm having the same issue for over a week now. Provided Microsoft support team with a screen recording replicating the error, screenshots of error codes and .har logfile. Hope they'll fix this issue asap, but didn't provide a timeframe.

I, also am having the same issues. I can access all my one drive files I just can't open my vault. I've tried signing out and signing back in. doesn't help. Same two errors There was a problem unlocking your personal vault We encountered an unexpected error and could not unlock your personal vault. I've also noticed that files on my onedrive are not being remembered for quick access. For example if I try to open the last used file in Excel or Word the apps don't remember and I have to physically find the file and double click to open. Not sure if that has anything to do with in ability to open the vault but both issues started at the same time. Sure do hope Microsoft can fix this. Nort much value in having a Vault to store your most critical files & information if you can't access them.

OneDrive Personal Vault cannot unlock, error code 0x8004db90

Anonymous

I haven't been able to access my OneDrive Personal Vault in the past few days. I've tried multiple ways (PC, iOS app, webpage) but none works -

on the iOS app, it prompted me to setup personal vault even though I've done the setup a long time ago. After completing authentication, the app popped up with "Unable to complete Personal Vault setup, please try again in a few minutes". I tried removing the app and started fresh and that didn't help.
on webpage, after authentication, it popped up saying "There was a problem unlocking your Personal Vault". I tried both Edge and Chrome and got the same results.
on PC, onedrive can't unlock my personal vault, and popped up with error code 0x8004db90. I tried unlinking onedrive and relinking it and that didn't help.

Overall this feels like an authentication issue but somehow only affects personal vault access.. If anyone has any suggestions I'd greatly appreciate it!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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124 answers

Anonymous

2024-08-28T15:57:45+00:00

I've had the same problem and have been following this thread. I did try to open the vault this morning and while it still didn't open, it did get farther in the process. I now can get to the "Opening Vault" window and I see sets 1 or 14 being completed but then it hangs after a minute or two. Previously, I didn't get that far...
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Anonymous

2024-08-28T10:10:11+00:00

Same issue, no response from support. I suspect this is a big issue they are trying to down play.
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Anonymous

2024-08-27T13:47:04+00:00

I've also sent in a recording replicating the error, screenshot of the error code and .har log file. I have not had a response from Microsoft Support either. Hopefully this issue has been elevated to high priority. It's affecting a significant number of OneDrive users.
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Anonymous

2024-08-27T11:45:40+00:00

Hi

I'm having the same issue for over a week now. Provided Microsoft support team with a screen recording replicating the error, screenshots of error codes and .har logfile. Hope they'll fix this issue asap, but didn't provide a timeframe.
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Anonymous

2024-08-27T00:53:11+00:00
I, also am having the same issues. I can access all my one drive files I just can't open my vault. I've tried signing out and signing back in. doesn't help. Same two errors
1. There was a problem unlocking your personal vault
2. We encountered an unexpected error and could not unlock your personal vault.
I've also noticed that files on my onedrive are not being remembered for quick access. For example if I try to open the last used file in Excel or Word the apps don't remember and I have to physically find the file and double click to open. Not sure if that has anything to do with in ability to open the vault but both issues started at the same time.

Sure do hope Microsoft can fix this. Nort much value in having a Vault to store your most critical files & information if you can't access them.
Was this answer helpful?

0 comments No comments