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Hi there - I am hoping for some advice to resolve an issue where I cannot create a new Child email account to add to my 365 premium family subscription. The following error message appears on the Family Safety app on my mobile device:
"We have detected some unusual activity and have blocked the creation of a Microsoft account."
Similar errors appear when trying to do this through a web browser (tried two different browsers, cleared both caches, etc., as per troubleshooting).
It seems like my account has been flagged or something? Any assistance or tips would be appreciated.
Thanks, Clint
(No screenshots possible due to site errors uploading and / or pasting ...sigh)
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
An update - I have managed to create the account. I still got advised that creation was blocked, but somehow still rolled through the not a robot process. Not sure on why it glitched repeatedly, but I now have my account setup.
Disappointing that this still seems to be occurring for multiple people, including myself. I'm trying to create new accounts for my kids so they can keep their Xbox progression and also play Minecraft as themselves - blocked every time.
Can you please help. I can't add a child to my microsoft account
Same issue, it’s rediculous, I pay for a new Xbox and cannot even set it up for the kids to use, painful and very poor from Microsoft
Update: I created a new email and managed to create a new profile for my kid. Hit ANOTHER brick wall when trying to give consent to add the child profile to the Xbox. I get “something went wrong. It’s us, not you” but ZERO support to resolve it. Can’t connect to live agent or find a number to call. How is this so hard in 2024?!