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Hi there - I am hoping for some advice to resolve an issue where I cannot create a new Child email account to add to my 365 premium family subscription. The following error message appears on the Family Safety app on my mobile device:
"We have detected some unusual activity and have blocked the creation of a Microsoft account."
Similar errors appear when trying to do this through a web browser (tried two different browsers, cleared both caches, etc., as per troubleshooting).
It seems like my account has been flagged or something? Any assistance or tips would be appreciated.
Thanks, Clint
(No screenshots possible due to site errors uploading and / or pasting ...sigh)
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
An update - I have managed to create the account. I still got advised that creation was blocked, but somehow still rolled through the not a robot process. Not sure on why it glitched repeatedly, but I now have my account setup.
March 16, 2025 and this is still going on and there seems to be no way to get support from Microsoft. Used multiple browsers, my home network vs cell phone network, inprivate browing to remove all cookies and absolutely nothing works. The robot challenge just never loads and that breaks the whole work flow. Looks like I'm going to go with Google's Family Link instead, the product is more mature and it works on more platforms.
This is clearly still an issue. I have tried multiple devices, multiple browsers and all the steps suggested to overcome the problem make no difference. For an issue reported 5 months ago, and tagged by almost 1000 other people, it's a pretty poor show.
Same here trying to create a new outlook.com account linked to Microsoft Family 🤬
Who has time site around and wait for a program to unbug itself. This needs to be fixed!