Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Unfortunately, there isn't any other way of doing this. You have to switch to a "Classic" subscription.
I just tried calling Microsoft help line and this is all they suggest doing. They transferred me to an inept customer service rep who asked for my email 3 times, then said he sent an email for confirmation - which I didn't receive - then said thanks for confirming!!! I didn't get an email and I didn't click anything to confirm the discussion!!! Then I must have been on hold for 20 minutes of silence and no one came back to me. I hung up. What a joke.
I lodged one complaint a week ago - no response – so I just lodged a second compliant. But I don't think there will be any response to that either.
The only way a company will learn is with people cancelling their subscriptions - but what else is there to go on all Australian Government departments use this? There is no worthy alternative.