Microsoft 365 and Office | SharePoint | Other | iOS
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File and Folder opening bug on Apple devices
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Anonymous
Occasionally, when trying to open a file or document library in one of our SharePoint sites, instead of opening the file/folder, SharePoint prompts the user to download a file named "preload" (Speicific message - "Do you want to download "preload"?"). If the file is downloaded, then the downloaded file is empty; it has no file extension, is 0 KB large, and opening it in NotePad opens a blank window. This issue does not lock users out of files or folders - when attempting to open the file or folder again, then the user is able to open the file/folder without issue.Currently this issue has only been observed on Apple devices and only while using Safari. Efforts to recreate problem on Windows/Firefox and iOS/Safari/Different SP site have been fruitless.Could this be an issue with the specific SharePoint site or a general Apple-wide problem with SharePoint Online?
Microsoft 365 and Office | SharePoint | Other | iOS
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41 answers
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Anonymous
2024-10-02T13:52:40+00:00 -
Anonymous
2024-10-02T17:41:30+00:00 My enable content blocker option was already checked when I went to check the box from my Sharepoint site. I receive the 0K preload file every time I select to open something from Sharepoint, any other ideas I can try?
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Anonymous
2024-11-18T08:47:46+00:00 This is the same case for me - I wonder when they will be fixing this. It's frustrating especially since I don't know what it is
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Anonymous
2024-11-18T08:49:50+00:00 Do you mind sharing any other domains other than office.com that I can do the same?
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Anonymous
2024-11-18T10:06:03+00:00 Desgraciadamente, pensé que se habia solucionado el problema, pero seguimos adentellándole con la enfermedad.
Saludos.