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Occasionally, when trying to open a file or document library in one of our SharePoint sites, instead of opening the file/folder, SharePoint prompts the user to download a file named "preload" (Speicific message - "Do you want to download "preload"?"). If the file is downloaded, then the downloaded file is empty; it has no file extension, is 0 KB large, and opening it in NotePad opens a blank window. This issue does not lock users out of files or folders - when attempting to open the file or folder again, then the user is able to open the file/folder without issue.Currently this issue has only been observed on Apple devices and only while using Safari. Efforts to recreate problem on Windows/Firefox and iOS/Safari/Different SP site have been fruitless.Could this be an issue with the specific SharePoint site or a general Apple-wide problem with SharePoint Online?
A group of Microsoft Products and technologies used for sharing and managing content, knowledge, and applications.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Probably more important things to do - like create another silly emoji....LOL
Same here. Any update from MS on this?
Buen día buen día, espero que estén todos bien.
Cuentan con alguna novedad sobre este tema?
Sigue generando el archivo Preload sin información alguna.
Saludos.
I am experiencing the same issue, eager to see a resolution.
Same issue here, different company / tenant than everybody else. SharePoint 's performance - and the use of online documents - is generally dramatically less performing than for my colleagues using Windows, with significant lag when trying to retrieve or save back a document. I wonder if the matters may be related.