File and Folder opening bug on Apple devices

Anonymous
2024-05-14T09:51:22+00:00

Occasionally, when trying to open a file or document library in one of our SharePoint sites, instead of opening the file/folder, SharePoint prompts the user to download a file named "preload" (Speicific message - "Do you want to download "preload"?"). If the file is downloaded, then the downloaded file is empty; it has no file extension, is 0 KB large, and opening it in NotePad opens a blank window.  This issue does not lock users out of files or folders - when attempting to open the file or folder again, then the user is able to open the file/folder without issue.Currently this issue has only been observed on Apple devices and only while using Safari. Efforts to recreate problem on Windows/Firefox and iOS/Safari/Different SP site have been fruitless.Could this be an issue with the specific SharePoint site or a general Apple-wide problem with SharePoint Online?

Microsoft 365 and Office | SharePoint | Other | iOS

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  1. Anonymous
    2024-07-04T22:50:00+00:00

    On the other hand, consider that your colleagues experience same issue too, it could be a tenant wide issue, I'm afraid general troubleshooting cannot fix it. It needs to be investigated and fixed by checking your SharePoint site from back end.

    I am also getting this issue when accessing Sharepoint with Safari. It is not a tenant wide issue, as many users are having the same problem, and it started a couple of months ago. Please fix!

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  2. Anonymous
    2024-06-27T19:20:09+00:00

    SAME. maybe it started after I updated to 14.5? (safari 7.5)

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  3. Anonymous
    2024-06-27T02:01:25+00:00

    Same issue here. Started a month or two ago.

    Safari Version 17.5 (18618.2.12.111.5, 18618)

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  4. Anonymous
    2024-06-20T10:16:51+00:00

    I'm having the same problem with Mac and Safari. This happens only when opening a Sharepoint folder as far as I can tell. It started a couple of months ago, where an empty "preload" file is downloaded as soon as the page finishes loading. It does not interfere with accessing the folders or any other Sharepoint functionality, but it is extremely annoying.

    14in M1Pro MacBook Pro (MacOS 13.3.6)

    Safari 17.4.1

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  5. Anonymous
    2024-06-19T07:30:55+00:00

    I have the same issue. Whenever I open SharePoint via Safari, it downloads this file.

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