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Occasionally, when trying to open a file or document library in one of our SharePoint sites, instead of opening the file/folder, SharePoint prompts the user to download a file named "preload" (Speicific message - "Do you want to download "preload"?"). If the file is downloaded, then the downloaded file is empty; it has no file extension, is 0 KB large, and opening it in NotePad opens a blank window. This issue does not lock users out of files or folders - when attempting to open the file or folder again, then the user is able to open the file/folder without issue.Currently this issue has only been observed on Apple devices and only while using Safari. Efforts to recreate problem on Windows/Firefox and iOS/Safari/Different SP site have been fruitless.Could this be an issue with the specific SharePoint site or a general Apple-wide problem with SharePoint Online?
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Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Didn't work for me sadly.... any other suggestions- pretty frustrated I can't access a sharepoint site that I set up on a Mac with Safari
Desgraciadamente, pensé que se habia solucionado el problema, pero seguimos adentellándole con la enfermedad.
Saludos.
Do you mind sharing any other domains other than office.com that I can do the same?
This is the same case for me - I wonder when they will be fixing this. It's frustrating especially since I don't know what it is
My enable content blocker option was already checked when I went to check the box from my Sharepoint site. I receive the 0K preload file every time I select to open something from Sharepoint, any other ideas I can try?