File and Folder opening bug on Apple devices

Anonymous
2024-05-14T09:51:22+00:00

Occasionally, when trying to open a file or document library in one of our SharePoint sites, instead of opening the file/folder, SharePoint prompts the user to download a file named "preload" (Speicific message - "Do you want to download "preload"?"). If the file is downloaded, then the downloaded file is empty; it has no file extension, is 0 KB large, and opening it in NotePad opens a blank window.  This issue does not lock users out of files or folders - when attempting to open the file or folder again, then the user is able to open the file/folder without issue.Currently this issue has only been observed on Apple devices and only while using Safari. Efforts to recreate problem on Windows/Firefox and iOS/Safari/Different SP site have been fruitless.Could this be an issue with the specific SharePoint site or a general Apple-wide problem with SharePoint Online?

Microsoft 365 and Office | SharePoint | Other | iOS

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  1. Anonymous
    2024-10-02T12:19:13+00:00

    Thanks for sharing.
    I visited sharepoint and it downloaded preload.

    I disabled that content blocker in the settings from that window.

    Then I closed and reloaded the same sharepoint url.

    It did not download preload.

    Then I made a private browser window and opened the sharepoint url.

    I had to log in again.

    Then it downloaded preload.

    So I looked at the setting in the private browser and content blocker was already unchecked in the private window.

    I think it may not be the long term solution.

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  2. Anonymous
    2024-08-15T21:37:24+00:00

    I am experiencing the same issue, eager to see a resolution.

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  3. Anonymous
    2024-08-08T14:45:18+00:00

    Same here. Any update from MS on this?

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  4. Anonymous
    2024-07-26T02:47:58+00:00

    Hi,

    Any update to this? It's really annoying.

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  5. Anonymous
    2024-07-25T08:20:06+00:00

    It still happens to us. Mostly in SharePoint Online lists, right after you enter the list.

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