how to fix error 29 in office 365

Anonymous
2024-07-03T14:26:11+00:00

Cannot reactivate office 365 and get error code 29 when updating license. I've uninstalled and reinstalled all the programs, and followed all the online steps suggested by Microsoft. I've tried the Office 365 self-repair tool, and re-logged into my Microsoft account. Nothing works.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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Anonymous
2024-07-04T21:26:02+00:00

For a simpler fix, you can try these:

Close all Office apps first.

  1. Go to File Explorer > View > Show > Hidden items.
  2. Navigate to C:\Users\*your username*\AppData\Local\Microsoft
  3. Delete IdentityCache folder
  4. On the same page, look for OneAuth folder and open it.
  5. Delete the contents of OneAuth folder such as "accounts" and "blobs"
  6. Launch any Office apps and sign in your account. You might need to relaunch the app multiple times until the error is gone.

Let me know if it works for you!

Kind regards,

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  1. Anonymous
    2024-08-17T17:54:41+00:00

    For a simpler fix, you can try these:

    Close all Office apps first.

    1. Go to File Explorer > View > Show > Hidden items.
    2. Navigate to C:\Users\*your username*\AppData\Local\Microsoft
    3. Delete IdentityCache folder
    4. On the same page, look for OneAuth folder and open it.
    5. Delete the contents of OneAuth folder such as "accounts" and "blobs"
    6. Launch any Office apps and sign in your account. You might need to relaunch the app multiple times until the error is gone.

    Let me know if it works for you!

    Kind regards,

    Hi,

    Thank you for your solution on Fixing Error Code 29 in Office 365. After struggling with this issue for hours and trying various methods, your clear and concise instructions were exactly what I needed to resolve the problem.

    Your willingness to share your knowledge and help others in the community is truly commendable.

    Thanks,

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    2 people found this answer helpful.
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  2. Anonymous
    2024-08-17T21:57:45+00:00

    This worked on my first try. Thank you for sharing!

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  3. Anonymous
    2024-08-18T09:25:26+00:00

    Awesomeness. Thanks for sharing this solutions. Was at wits end!! It worked like a charm and I am so grateful.

    Blessings

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  4. Anonymous
    2024-08-20T14:52:54+00:00

    Another satisfied user of PeanutKimKim's Fix. Well done and thank you. MS do take note and get a grip.

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    2 people found this answer helpful.
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