how to fix error 29 in office 365

Anonymous
2024-07-03T14:26:11+00:00

Cannot reactivate office 365 and get error code 29 when updating license. I've uninstalled and reinstalled all the programs, and followed all the online steps suggested by Microsoft. I've tried the Office 365 self-repair tool, and re-logged into my Microsoft account. Nothing works.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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Anonymous
2024-07-04T21:26:02+00:00

For a simpler fix, you can try these:

Close all Office apps first.

  1. Go to File Explorer > View > Show > Hidden items.
  2. Navigate to C:\Users\*your username*\AppData\Local\Microsoft
  3. Delete IdentityCache folder
  4. On the same page, look for OneAuth folder and open it.
  5. Delete the contents of OneAuth folder such as "accounts" and "blobs"
  6. Launch any Office apps and sign in your account. You might need to relaunch the app multiple times until the error is gone.

Let me know if it works for you!

Kind regards,

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  1. Anonymous
    2024-08-16T09:18:22+00:00

    Finally problem solved! Thanks

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  2. Anonymous
    2024-08-16T12:53:51+00:00

    For a simpler fix, you can try these:

    Close all Office apps first.

    1. Go to File Explorer > View > Show > Hidden items.
    2. Navigate to C:\Users\*your username*\AppData\Local\Microsoft
    3. Delete IdentityCache folder
    4. On the same page, look for OneAuth folder and open it.
    5. Delete the contents of OneAuth folder such as "accounts" and "blobs"
    6. Launch any Office apps and sign in your account. You might need to relaunch the app multiple times until the error is gone.

    Let me know if it works for you!

    Kind regards,

    Well done and many thanks - Microsoft have failed to come up with a solution and yours works. My hero, after four days of trying to fix it. Microsoft should be paying you - and a lot

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    1 person found this answer helpful.
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  3. Anonymous
    2024-08-16T16:56:30+00:00

    Thanks so much. I couldn't fix it either for weeks. The problems started when I had to change my password, maybe there's an underlying issue with that? I don't really know...

    Anyway. THANK YOU

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  4. Anonymous
    2024-08-17T17:30:28+00:00

    Wow, I cannot thank you enough. I was struggling with that issue for 3 month and chatted/had a phonecall with the amateur Microsoft technical support twice. Nobody could help me.

    So far it seems the issue is solved now.

    Thanks!!!

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