MS Access (O365) Encountering -3151 Error (ODBC Connection to Salesforce Failed) During Salesforce Data Connection Setup

Anonymous
2024-07-17T21:02:01+00:00

SOLUTION: There is a bug with the recent O365 update. Until Microsoft addresses the issue, you must revert to the previous version, 17726.20126. You can do so programmatically. Here's a command to revert to previous version: "C:\Program Files\Common Files\microsoft shared\ClickToRun\OfficeC2RClient.exe" /update user updatetoversion=16.0.17726.20126

Issue:

I have been using the built-in MS Access Salesforce ODBC driver and have successfully connected to Salesforce for several years without any issues. Recently, when I tried to run a query, I encountered the "ODBC Connection to Salesforce Failed" error.

I have attempted to refresh the link, reimport the tables, and confirmed that my Salesforce token has not changed. I checked my Salesforce login events, and I'm not seeing any attempts to login from the partner product.

Does anyone have any suggestions on how to resolve or troubleshoot this issue?

Thank you.

Microsoft 365 and Office | Access | For business | Windows

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Anonymous
2024-09-10T14:38:17+00:00

Hi,

I just downloaded the new build from today and updated the status in our documenting AFo article to this text:

Microsoft planned to release a fix for this problem in the Current Channel on Patch Tuesday, Sep 10. The update is version 2408 build 17928.20156*.*

If you do not receive it automatically, you can retrieve it by choosing Update Nowon File - Account*.*

If you were affected by the bug, please let us know if the update fixes the Salesforce connector problem for you.

Servus
Karl
****************
Access Forever News DevCon
Access-Entwickler-Konferenz AEK - 19./20.10. Nürnberg

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  1. Anonymous
    2024-07-19T23:26:37+00:00

    Hi,

    I hope Microsoft addresses this issue.

    There's a good chance because GroverParkGeorge reported it to Microsoft's Access team and they are now investigating.

    Servus
    Karl
    ************
    Access Forever   News   DevCon
    Access-Entwickler-Konferenz AEK – 19./20.10. Nürnberg

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  2. Anonymous
    2024-07-19T22:33:23+00:00

    Peter,

    Thanks. I definitely do NOT have this same experience.

    I do, however, have full admin power over my laptop, since I'm one of the few power users.

    I just think our (fairly large) organization is preventing employees from messing with their Office 365 version.

    I'll try to run it up the internal flagpole. :-|

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  3. Anonymous
    2024-07-19T22:24:25+00:00

    Hi Paul,

    I wrote the article on AccessForever.org and Karl has asked me to chime in.

    First of all, when you disable updates, you do that to avoid the buggy version to be installed immediately again.

    Once you select the "Disable Updates" button you'll be prompted with "Do you want to allow this app to make changes to your device?"

    and you have to answer with "Yes". Then you'll see the update button with yellow background and the text "This product will not be updated".

    If you don't have this experience, the situation needs to be fixed first, such as: do you have elevated rights on your computer? Possibly some IT support needs to provide these rights for you.

    Once this hurdle is taken you can continue with the procedure laid out in AccessForever.org.

    Peter

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