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Hello,
Our users noticed a change when viewing PDFs in their SharePoint Online document library. Occurred Monday 4/8/24.
They have it set up where when you click on the document from the library, it brings it up with the SharePoint Online PDF Viewer, it does not open in a new tab, and that's the way we prefer. With the viewer, you can click on the info button to bring up the info pane on the right, and you can edit your metadata from there.
They noticed several things.
-The background is now black, like in a dark mode, thats what initially tipped them off that something has changed.
-The info button is no longer available, it is now buried in the ... menu on the top left.
-It is now EXTERMELY slow to load. When they click on the next arrow to view the next PDF, it is very slow to load and also the info pane is very slow to load.
-When they filter or sort the library, and then start viewing the PDFs, it does not bring them up in the same order as the filter/sort. It's completely different.
I as the IT admin, have tried many things to improve performance, here's some notes.
-Not everyone has this new viewer experience. The older experience has a white background, and also the info button. See screenshots to see the difference.
-I am able to reproduce the slowness on other test pcs, though there are a few that seem to load fine.
-I have cleared browser cache, cookies
-Tried with different user accounts
-Tried with private browsers, and tried with Edge Firefox, and Chrome.
-Tried using a hotspot to be on a different network
I have opened up a ticket to Microsoft, but no response yet. I have also not seen any announcement of this change.
Has anyone else noticed this? Any workarounds or suggestions? Any way to roll back to the old viewer? (wishful thinking). I'm wondering if laptop specs are factoring in, which would surprise me because it's basically just web browsing here.
Thanks!
nick
A group of Microsoft Products and technologies used for sharing and managing content, knowledge, and applications.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Thank you, Daniel,
I appreciate your feedback!
Best,
Emanuele
Hi Jonathan,
thank you for your feedback, we are investigating this issue.
Best,
Emanuele
Hello Emanuel
this update is not allowing the use of custom powerapps forms, are you aware of this bug?
Hello my friend
I am happy and sad to have found your message, unfortunately I have the same problem as you, this problem was reported to microsoft the first days of May, the case already went through the Power Apps support team and today is under review by the Sharepoint team with no solution at this time.
To clarify, when you click on edit all basically nothing happens right? it is as if you did not click on the "button".
Hi Emanuele,
First, I want to thank you for reaching out directly. It goes a long way in showing that you care about the product and customer service. I can confirm the new viewer is functional enough for us. Reading through the comments, I see the update situation is still somewhat fluid. It would be useful to have a detail/incident report on this update and/or issues as we do with other things in the admin center.
We are functional again though and that's what counts. I thank you for your team's efforts and look forward continued improvements.