Access denied to Microsoft support

Anonymous
2024-06-14T02:18:19+00:00

I am using Windows 11 Pro and am a Microsoft 365 subscriber. I am looking to get support on a problem I am having with one of the Office applications. But, when logged into my Microsoft account I click on Microsoft support, I get the following message: "Access Denied You don't have permission to access "http://support.microsoft.com/%7Blang-locale%7D/home/contact" on this server".

Does anybody know how to solve this problem?

Thanks.

Microsoft 365 and Office | Install, redeem, activate | For home | Other

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  1. Anonymous
    2024-06-28T12:46:44+00:00

    June 28, 2024. Access denied to "contact Microsoft" via the link at the bottom of their home page.

    "You don't have permission to access "http://support.microsoft.com/en-us/help/28808/microsoft-store-contact-support?" on this server.

    Reference #18.8af7d517.1719578331.1c75acd9

    https://errors.edgesuite.net/18.8af7d517.1719578331.1c75acd9"

    I am signed in. I need tech support and there is no way to contact Microsoft online Chat? ****? I PAY Microsoft every year for Microsoft 365!

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  2. Stefan Blom 352.7K Reputation points MVP Volunteer Moderator
    2024-06-28T12:55:24+00:00

    June 28, 2024. Access denied to "contact Microsoft" via the link at the bottom of their home page.

    "You don't have permission to access "http://support.microsoft.com/en-us/help/28808/microsoft-store-contact-support?" on this server.

    Reference #18.8af7d517.1719578331.1c75acd9

    https://errors.edgesuite.net/18.8af7d517.1719578331.1c75acd9"

    There have been intermittent issues recently and they have been reported to Microsoft.

    See if the https link at https://support.microsoft.com/en-us/account-billing/help-with-microsoft-store-purchases-4f615f2a-6bbd-fd69-6695-ae213d63eef0 works better.

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  3. Anonymous
    2024-06-28T18:09:01+00:00

    same problem here. I have office 365 subscriptions attached to 3 different hotmail accounts and I get "access denied" on all 3 accounts on different browsers and different computers. Even tried an air card for connection so I wasn't on the same IP address, no luck. Called an IT tech that we work with who is a MS 365 provider and he gets the same message when he tries to go through his online help, so I'm assuming this is pretty widespread.

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  4. Anonymous
    2024-06-30T22:57:46+00:00

    I have the same issue with trying to get to the support site.

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  5. Anonymous
    2024-07-01T17:00:54+00:00

    Unable to contact Microsoft for support Access Denied You don't have permission to access "http://support.microsoft.com/en-gb" on this server. Reference #18.bda71002.1719853171.8d6bc52 https://errors.edgesuite.net/18.bda71002.1719853171.8d6bc52

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