Access denied to Microsoft support

Anonymous

I am using Windows 11 Pro and am a Microsoft 365 subscriber. I am looking to get support on a problem I am having with one of the Office applications. But, when logged into my Microsoft account I click on Microsoft support, I get the following message: "Access Denied You don't have permission to access "http://support.microsoft.com/%7Blang-locale%7D/home/contact" on this server".

Does anybody know how to solve this problem?

Thanks.

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56 answers

Anonymous

2024-08-23T01:42:45+00:00
It is 23 August 2024

I can not access Microsoft Support using my Personal Account.

I get "server access denied" messages when I try to open a Support Ticket.

Yesterday everything was working great.

I have 2 One Drive accounts.
1. A work account
2. a Personal account.
Both were syncing.

Both One Drive accounts appeared on in my Computer Mac Finder.

Both accounts files showed up online in Microsoft Online One Drive.

This morning I started up my computer.

My Personal One Drive has overnight disappeared.

It has gone from the Accounts listed in Preferences section on the One Drive application.

In the Mac Finder window both the the Personal and the Work account show as existing.

On line I can see my files in the Personal One Drive account.

But I can not get support for the Personal One drive account.

Every time I try to access Support either through the app or through the online Microsoft Account space, I am told to fill in login details for a Work account. It isn't a work account. The option to choose Personal account is disabled.

I get error messages and no access to support.

Please could somebody help me?
I can not even reach out to Microsoft to get help with this issue.

I do not know what to do.
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