Access denied to Microsoft support

Anonymous
2024-06-14T02:18:19+00:00

I am using Windows 11 Pro and am a Microsoft 365 subscriber. I am looking to get support on a problem I am having with one of the Office applications. But, when logged into my Microsoft account I click on Microsoft support, I get the following message: "Access Denied You don't have permission to access "http://support.microsoft.com/%7Blang-locale%7D/home/contact" on this server".

Does anybody know how to solve this problem?

Thanks.

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  1. Anonymous
    2024-07-01T21:57:23+00:00

    Weeks of this no "permission to access" support now, always intermittent per various reports, no explanation available. Could it be that Microsoft support resources are just not adequate for demand, and continuing so? Are smaller customers just being put at the end of a queue, so that larger clients can be properly served? I don't know, just asking. I am on the lowest rung, not even a 365 or any other kind of paying Onedrive customer. Microsoft putting out a notice about this would be reasonable, however......

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  2. Anonymous
    2024-07-01T17:00:54+00:00

    Unable to contact Microsoft for support Access Denied You don't have permission to access "http://support.microsoft.com/en-gb" on this server. Reference #18.bda71002.1719853171.8d6bc52 https://errors.edgesuite.net/18.bda71002.1719853171.8d6bc52

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  3. Anonymous
    2024-06-30T22:57:46+00:00

    I have the same issue with trying to get to the support site.

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  4. Anonymous
    2024-06-28T18:09:01+00:00

    same problem here. I have office 365 subscriptions attached to 3 different hotmail accounts and I get "access denied" on all 3 accounts on different browsers and different computers. Even tried an air card for connection so I wasn't on the same IP address, no luck. Called an IT tech that we work with who is a MS 365 provider and he gets the same message when he tries to go through his online help, so I'm assuming this is pretty widespread.

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  5. Stefan Blom 352.7K Reputation points MVP Volunteer Moderator
    2024-06-28T12:55:24+00:00

    June 28, 2024. Access denied to "contact Microsoft" via the link at the bottom of their home page.

    "You don't have permission to access "http://support.microsoft.com/en-us/help/28808/microsoft-store-contact-support?" on this server.

    Reference #18.8af7d517.1719578331.1c75acd9

    https://errors.edgesuite.net/18.8af7d517.1719578331.1c75acd9"

    There have been intermittent issues recently and they have been reported to Microsoft.

    See if the https link at https://support.microsoft.com/en-us/account-billing/help-with-microsoft-store-purchases-4f615f2a-6bbd-fd69-6695-ae213d63eef0 works better.

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