Access denied to Microsoft support

Anonymous
2024-06-14T02:18:19+00:00

I am using Windows 11 Pro and am a Microsoft 365 subscriber. I am looking to get support on a problem I am having with one of the Office applications. But, when logged into my Microsoft account I click on Microsoft support, I get the following message: "Access Denied You don't have permission to access "http://support.microsoft.com/%7Blang-locale%7D/home/contact" on this server".

Does anybody know how to solve this problem?

Thanks.

Microsoft 365 and Office | Install, redeem, activate | For home | Other

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  1. Anonymous
    2024-07-21T18:03:05+00:00

    I don’t think so. If you are a personal customer of Microsoft then there is no Technical Support. They just direct to these forums. When the software / cloud service works it’s good but if there is a problem then you are on your own. There’s no point paying for this when there are cheaper alternatives out there. I am currently moving my cloud files to a local hard drive and switching my office application suite. Don’t get locked into a cloud service where you are held hostage to bad technical support or the whims of the software provider. Adobe creative suite customers saw the dangers of this recently when they were faced with the choice of accepting Adobe’s new terms and conditions or lose access to all their work stored on the Adobe cloud.

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  2. Anonymous
    2024-07-02T08:09:32+00:00

    Problem was when trying to reach support.microsoft.com

    Fixed it by signing out of Microsoft account and signing in again.

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  3. Anonymous
    2024-06-28T12:46:44+00:00

    June 28, 2024. Access denied to "contact Microsoft" via the link at the bottom of their home page.

    "You don't have permission to access "http://support.microsoft.com/en-us/help/28808/microsoft-store-contact-support?" on this server.

    Reference #18.8af7d517.1719578331.1c75acd9

    https://errors.edgesuite.net/18.8af7d517.1719578331.1c75acd9"

    I am signed in. I need tech support and there is no way to contact Microsoft online Chat? ****? I PAY Microsoft every year for Microsoft 365!

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  4. Stefan Blom 352.7K Reputation points MVP Volunteer Moderator
    2024-06-18T15:13:07+00:00

    For me it is now working. Clicking the https://support.microsoft.com/en-us/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=S.HP.SmcContactUsLanding link goes to:

    Intermittent issues are the worst kind. Troubleshooting becomes very difficult.

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  5. Anonymous
    2024-06-15T12:18:08+00:00

    My problem fixed. Somehow my profile got corrupted. After setting up a new profile things worked again. Not sure yet what pain i am in for getting everything xferred over, that is todays problem….

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