OneDrive: Shared folders are only available via internet shortcut

https://www.neowin.net/news/microsoft-finally-has-update-on-onedrive-shared-folders-turning-to-internet-shortcut-links/

https://www.neowin.net/news/microsoft-finally-has-update-on-onedrive-shared-folders-turning-to-internet-shortcut-links/

Useless Answer!

Nine months and counting. That's quite good for the most recent incarnation of Microsoft, where I would consider 9 years as a more realistic expectation. I'm of the opinion that the reason it hasn't been resolved is everybody in Microsoft is currently working on how best to screw up their customers in some other imaginative and equally stupid way. As a business strategy it's about the most moronic approach I can imagine.

I've defended Microsoft more times than I care to think, but I'm really at the point of saying that this is yet another example of utter incompetence. You also screwed up OneDrive (different problem) about the same time last year - it took me about 2-3 weeks of effort to work out what was going on and develop a solution to replace it. As far as I'm aware you still haven't resolved that problem either. I honestly can't think of another company who is so successful at being so utterly bad in servicing their paying customers... at least, none that are still in business.

Once again this is going to cause me huge problems, but my expectations of Microsoft are now so low that I'm fairly certain not one person working there is even remotely bothered about any of this stuff. In fact, I'm not even convinced that Microsoft considers this to be a problem, other than in the lip service such as above. I wouldn't be surprised if somebody was now working on explaining why this is a substantial, strategic improvement to OneDrive and not own up to any problem whatsoever. Other than we the victims, the only other people I feel sorry for are those in the front line like Sayantan D who have to keep spewing this BS to their customers to make it look like Microsoft actually gives a f***.

My PC needs to be replaced soon. I never thought I would say this, but looks like it's time to switch to the Apple world and get out of the Microsoft space altogether. We all have a point of no return, this is now quite probably mine.

Official reply on the issue reported with a case #:

Hello there,

Thank you for contacting OneDrive support. Hope this email finds you well!

We received your concern, and we will extend our best help to address your issue.

As per description, we understand that you are facing issue with shared folders showing as shortcut link in OneDrive local folder. We apologize for the inconvenience this may have caused. I would like to inform you that this is an ongoing issue and is reported to our engineering team.

We completely understand that this issue might be impacting your work. As a workaround for now, you can access the shared folder via OneDrive web to continue your workflow. The .url internet shortcuts will automatically convert back to a folder when the issue is resolved. The same has been updated in our article: Add and sync shared folders to OneDrive for home - Microsoft Support

Our engineering team is working diligently to resolve this issue. I assure you that we are giving it our utmost priority. Currently we do not have an ETA on this issue. Your patience and cooperation are highly appreciated during this time. Please know that we are committed to resolving this issue as quickly as possible.

Stay safe and healthy!

Thank you,
Sayantan D
Customer Service and Support | OneDrive
Working Hours: 04.00 - 13.00 (Pacific Daylight Time)