OneDrive: Shared folders are only available via internet shortcut

A quick update on this. Finally, over five weeks since I first saw problems, my storage appears to be back to normal. It took a total of 3 days to re-synch all of the content, and caused me problems while it was going on, but I am back to where I would expect to be.

Possibly the best message I can offer to people is to "hang in there" and all will come good. That said, Microsoft should be utterly ashamed at the poor approach to managing this situation and the dire communications with users, particularly once they had reported it to support.

So much time would have been saved, both by Microsoft and their customers, if they had just provided an honest and accurate statement that explained what was happening and how it would actually be resolved. Taking the approach they did is disingenuous, and as a consequence they have lost a great deal of trust and confidence in their ability to deliver a reliable service.

Shame on them - I expect many customers will have migrated to other platforms because of this debacle, and that serves them right. Of course, we're only little people who don't really matter to them - their only saving grace in that respect is that every other major IT provider is also as (or more) arrogant and self-serving.

I've been having the same problem here (Brazil) for a few months. I've already opened a few tickets, but I haven't received any satisfactory answers.

I noticed that it's not really a bug, but rather an intentional change to reduce the traffic load on Microsoft's servers. I say this because I found reports from users in February/2024 and the "problem" has been gradually advancing for users over the past few months. For me, it happened in April/2024. It's as if they were advancing slowly and silently so as not to generate an avalanche of tickets.

I'll need to migrate to another cloud tool, does anyone recommend one? Dropbox, Google Drive... something else?

Hi Mia,

I guess you've been monitoring this bug daily for 75 days now – anything to share?

Mia… if it helps in finding the root cause, this problem began for us on June 7. All shared folders that were impacted for us have the same date. The date did not coincide with usage by us, which leads me to believe there was a programming rollout or possibly a hack on the OneDrive service.

Dear Matt,

This issue may be due to an internal error affecting data synchronization and handling within the OneDrive service. It has indeed affected some users, Microsoft has acknowledged the problem and is actively seeking a solution.

I have been keeping track of and monitoring many of threads, including yours. Please be assured that once a solution is found, I will notify everyone.

I monitor this schedule daily. As it is confidential, it is intended solely for internal use. I will be vigilant in observing everyone's responses. Your patience with these known issues is highly valued and appreciated.

Best regards,

Mia | Microsoft Community Support Specialist