OneDrive: Shared folders are only available via internet shortcut

Anonymous
2024-06-14T10:21:46+00:00

I am having problems with shared folders in OneDrive. They are showing up as internet shortcuts only, I used to have them in File Explorer as a folder that I would click on to access content of that shared folder. My IT person found a website stating that Microsoft is aware of this issue. When will this be fixed?

Microsoft 365 and Office | OneDrive | For home | Windows

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  1. Anonymous
    2025-03-14T01:01:08+00:00

    Useless Answer!

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  2. Anonymous
    2025-03-13T06:41:10+00:00

    Official reply on the issue reported with a case #:

    Microsoft OneDrive Support <******@microsoftsupport.com> <br> --- Tue, Mar 11, 11:29 PM (2 days ago)
    <br> ---

    Hello there,

    Thank you for contacting OneDrive support. Hope this email finds you well!

    We received your concern, and we will extend our best help to address your issue.

    As per description, we understand that you are facing issue with shared folders showing as shortcut link in OneDrive local folder. We apologize for the inconvenience this may have caused. I would like to inform you that this is an ongoing issue and is reported to our engineering team.

    We completely understand that this issue might be impacting your work. As a workaround for now, you can access the shared folder via OneDrive web to continue your workflow. The .url internet shortcuts will automatically convert back to a folder when the issue is resolved. The same has been updated in our article: Add and sync shared folders to OneDrive for home - Microsoft Support

    Our engineering team is working diligently to resolve this issue. I assure you that we are giving it our utmost priority. Currently we do not have an ETA on this issue. Your patience and cooperation are highly appreciated during this time. Please know that we are committed to resolving this issue as quickly as possible.

    Stay safe and healthy!

    Thank you,
    Sayantan D
    Customer Service and Support | OneDrive
    Working Hours: 04.00 - 13.00 (Pacific Daylight Time)

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  3. Anonymous
    2025-03-10T05:50:25+00:00

    Exactly the same for me too. Google email as Microsoft account.

    Opened an issue with Microsoft, no response. Might as well change to a different cloud provider.

    Same exact behavior... Problem is I have pre-paid for 2 years... ...

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  4. Anonymous
    2025-03-09T21:20:32+00:00

    It’s ridiculous Microsoft support either points you back to this thread or says

    Shortcuts to shared folders Some OneDrive shared folders shortcuts located in your My Files may show up as .url internet shortcuts which open a webpage instead of a folder. We are aware of the issue and are working on resolving it, at which point the internet shortcuts will automatically convert back to a folder.

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  5. Anonymous
    2025-03-09T13:49:06+00:00

    Dear Microsoft, This persistent bug is becoming increasingly frustrating. What’s causing the delay in resolving this issue? My Office 365 subscription is due for renewal soon, but without a functioning OneDrive, the software is practically unusable for me. Can you please provide an update on what steps are being taken to address this?

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