How can I actually chat with Microsoft support or talk to someone?

I finally gave up waiting for Microsoft to help me with my onedrive d.docs.live.net problem. Multiple chat and phone sessions (more than 5) since May 2024. Several sessions ended with the comment that my problem would be referred to a higher authority and they would call me-NEVER HAPPENED! Last one said I had been hacked and hung up. Back to Google Drive. Ian, Iowa

Hi Ian

I am afraid I can better that, eventually got level 1, 2 hours later nothing solved, Level2 spent 2 hours achieved nothing apart from registration a duplicate account, doubling the memory requirements for my hard drive and creating another One Note account, left me complicated instructions to resolve the issue myself!! Emailed back a strong reply and a Level3 appeared so after 2 hours was left with all the above issues plus the only One Note book that was upto date was on my phone. I had told all of them it was my master copy. Was assured it would be fine to unstall the app and re download. I did exactly as requested only to find it defaulted to my Oneone from March 2024. Was told they would call again last night, they did not but sent an email stating I was not answering, immediately emailed back to say they had not called and then thy called apologising that they were looking into the problem and will contact on Tuesday.

I have wasted 10 hours on the phone, they have left me with a PC hard drive that is now at full capacity, 5 versions of one Note, 2 or 3 microsoft accounts, a phone and PC with notes that do not work that are all 4 months out of date, and a massive gap in my business and personal information.

THEY ARE A TOTAL JOKE, INEPT, INCOMPETENT, VERY POORLY TRAINED ON HOW TO RESOLVE ISSUES, THERE COMPUTER KNOWLEDGE AT EVERY LEVEL WOEFULLY INADEQUATE. I WILL NEVER EVER RECOMMEND THIS SUPPORT TO ANY ONE,

Do you realise that your solution doesn't work at all, and it is LITERALLY impossible to talk to anyone?? As other users say here, it seems clear that MS doesn't care at all about its customers.

I do NOT want a call back - I tried it once, and when the machine finally called back it still put me on hold. Like why? Can you please explain that logic? And can you explain why you make it impossible to simply chat with a representative because we actually PAY for a service?

I have followed this link several times and the chat option does not appear. I spent several hours online with a couple of tech people and was promised a call today (By Austin) between 10AM and Noon EST. It is nearly 12:30 and I have not received that call. When I contact support via another phone I am shut out by the AI voice that tells me to fix my problem online. I need to be able to speak to a human being.

To be honest I would go and see your local microsoft independant person. I have spent 12 hours so far to be in a much worse situation. Sadly Microsoft do not appear have proper support or anyone trained to any reasonable level of competence. My 10 year granddaughter is more tech savvy than they are, The support is a total joke.

They take my money every year but from now on I will gladly pay for my local experts to do a proper job. My lost of 12 hours of personal time in the evening so far, it will be worth every pound.