Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
same issues have reappeared
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How can I actually chat with Microsoft support or talk to someone?
About a month ago I was able to get access to this chat via Microsoft and has a case that was opened up and was supposed to hear back after physically talking to a Microsoft technical support agent on the phone but have not heard anything since the first week of March on Thursday the 7th. I am very discouraged as this has been going on for over a month with no updates and cannot figure out a way to get contacted with support. Someone created a microsoft account with my email and I want that to be removed as I do not want that to be linked to an account that is not mine, I had even uploaded files when on the phone with the support agent showing that the account created is not mine.
If anyone has any ideas or knows of the chat or support agent I would greatly appreciate it.
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
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same issues have reappeared
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I seen that you responded to bob a microsoft worker.... i had the same problem... with the email if you see my long message above... But i did get help with this... another way .. way back.. But i still never got any help with my two emails and accounts... when microsoft way back had an error glitch .. to sign in with... our microsoft email ... and i did all two way verification.. reachedout alot.. for help.. chat online techs have the whole long story.. write above bobs... i did forms all.. and really want those two emails back.. years of my contacts, phone numbers , addresses and all..... that was my accounts.. always changed passwords.. and etc.. When i an thousands and still to this day.. ask.... to resolve this problem.. nothing.. done.. due when the error code and glitch was rectified to sign back in... we got the message the account belonged to another domain...... NOT..... it was mine... they gave ideas too change emails.... an would not budge .. at all... to rectify...... and still does not... Very unfair to me.. that was my private contacts, numbers , addressess , emails, doctors, friends , family and all gone ... and that was their private things also..... Now i get all advertisements... .I even know the emails by heart... and with all this mess.... so much i wrote and contacted all, had alll.. Nothing done and still problems with accounts.. alot.. and for the outlook mail... nothing like yesteryears... and how would you like getting charged for two accounts instead of one with billing.. finally my charge card fraud department.. to resolove due no help ... refunded me.. and also had me put stop on credit card and reissue a new one... due they seen with them getting involved .. they disregard them helping also with this issue. with my account... due techs did on main pages.. a big mess.... while sharing ... some was resolved.... but still I dont blame microsoft windows or company .. i will say techs of yesteryears. and how all was with chats , calls techs. were right on target.. and fast..and resolve.... Now dont know what is happening.. but my own opion and all agree... they got to resolve these issues.. No need to be on chat, or with techs sharing and hours... to say they promise to resolves... and NOT.. and next tech will be honest and say the ticket before said resolved .. Very kind i have to say.... and say what a mess, and to put on ticket resolved. (how would i know this all anyone)... Say i will fix and when you tell them the major thing going on... . they go to other things, and say i will get to that, and disconnected, or say i will be right back.... NOT.... How fair is this? I know the ceos and builders of this great company.... dont have the knowledge of this.. no way at all.... alot of us.. i think just got in the wrong hands.... or they got to look at all complaints, or are they even getting them i doubt it... all i am getting from family, want to get me and pros with mac... computers and programs. i dont want that.. even them willing to pay for all... i enjoy bing and all with microsoft... just want it back like yesteryears.. that when we get on microsoft. its a job just to get on it.. or change things then have to reach out for help.... then see all having same problems....With copilot and A1 all is waiting for us home consumers.... get it where it was of yesteryears...and better.. thank you joanne m. adamson... .
i cannot access my subscription i bought at bestbuy i went to the geek squad and they cannot figure out why can you help me please. i cant use word excel or anything else