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How can I actually chat with Microsoft support or talk to someone?
About a month ago I was able to get access to this chat via Microsoft and has a case that was opened up and was supposed to hear back after physically talking to a Microsoft technical support agent on the phone but have not heard anything since the first week of March on Thursday the 7th. I am very discouraged as this has been going on for over a month with no updates and cannot figure out a way to get contacted with support. Someone created a microsoft account with my email and I want that to be removed as I do not want that to be linked to an account that is not mine, I had even uploaded files when on the phone with the support agent showing that the account created is not mine.
If anyone has any ideas or knows of the chat or support agent I would greatly appreciate it.
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I HAVE FORGOT MY PIN HOW AM I SUPPOST TO CHANGE IT IF I NEED MY OLD PIN TO EVEN CHANGE IT
I need help for outlook
IT WILL NEVER HAPPEN - THERE IS NO PHONE NUMBER - YOU CANNOT CONTACT THE MACHINE
It does appear IMPOSSIBLE to contact a service agent. Everything wants me to login with my Microsoft Account to get help -- that is my problem I CANNOT LOGIN with my Microsoft account. My computer has the wrong account listed (not a valid MS Account), why the machine let me do this only Microsoft knows. And when I look at my Office 365 license it has a different email address that Microsoft recognizes b BUT THERE IS NO WAY to recover the account. I NEED A P:ERSON, I DO NOT NEED A STUPID AI OR MACHINE RESPONSE.
I'm sure a human being is collecting my yearly Microsoft 365 money but can't be bothered to help.
TIME TO LEAVE FOR APPLE AND NEVER RETURN.
Please I need to talk to someone in billing