This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
How can I actually chat with Microsoft support or talk to someone?
About a month ago I was able to get access to this chat via Microsoft and has a case that was opened up and was supposed to hear back after physically talking to a Microsoft technical support agent on the phone but have not heard anything since the first week of March on Thursday the 7th. I am very discouraged as this has been going on for over a month with no updates and cannot figure out a way to get contacted with support. Someone created a microsoft account with my email and I want that to be removed as I do not want that to be linked to an account that is not mine, I had even uploaded files when on the phone with the support agent showing that the account created is not mine.
If anyone has any ideas or knows of the chat or support agent I would greatly appreciate it.
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I sign in and do what you say but that ‘Chat with support agent’ doesn't come up. It just says contact support and loops me through the same thing again.
I want my refund for the Microsoft 365 that was bought on my credit card without my knowledge or without my consent I’ve been trying to contact you for 3 days now so contact me back on
021429429
Or
******@gmail.com
Contact me ASAP you stole my money
I got Microsoft 356 , I want to share it with a friend but I cannot go through with. Please help me with this issue. Thanks
You do realize Apple makes Macs and Dell will run Windows right?
I appreciate your instructions and the other responses I received. Your instructions did finally work for me but I did have to try several times. That was OK....the live help was what I needed.