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How can I actually chat with Microsoft support or talk to someone?
About a month ago I was able to get access to this chat via Microsoft and has a case that was opened up and was supposed to hear back after physically talking to a Microsoft technical support agent on the phone but have not heard anything since the first week of March on Thursday the 7th. I am very discouraged as this has been going on for over a month with no updates and cannot figure out a way to get contacted with support. Someone created a microsoft account with my email and I want that to be removed as I do not want that to be linked to an account that is not mine, I had even uploaded files when on the phone with the support agent showing that the account created is not mine.
If anyone has any ideas or knows of the chat or support agent I would greatly appreciate it.
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Microsoft does not give a damn if you want support. They just want you to get frustrated going in circles with their automated support and go away.
I NEED TECHNICAL SUPPORT
It does appear IMPOSSIBLE to contact a service agent. Everything wants me to login with my Microsoft Account to get help -- that is my problem I CANNOT LOGIN with my Microsoft account. My computer has the wrong account listed (not a valid MS Account), why the machine let me do this only Microsoft knows. And when I look at my Office 365 license it has a different email address that Microsoft recognizes b BUT THERE IS NO WAY to recover the account. I NEED A P:ERSON, I DO NOT NEED A STUPID AI OR MACHINE RESPONSE.
I'm sure a human being is collecting my yearly Microsoft 365 money but can't be bothered to help.
TIME TO LEAVE FOR APPLE AND NEVER RETURN.
IT WILL NEVER HAPPEN - THERE IS NO PHONE NUMBER - YOU CANNOT CONTACT THE MACHINE
Hi MP F,
Thank you for reaching out to us. I am Blessing, an independent advisor here and a Microsoft user like you.
Sorry for this inconvenience. However, I will like to state clearly Microsoft will not close any users account. Even if you were the one that opened the account yourself, Microsoft will not close the account for you.
If you were supposed to get a call back from Microsoft support and you still want to contact Microsoft support, kindly follow the steps below:
Let me know if you need more help.
Regards, Blessing