OneDrive shortcut appears as an internet shortcut instead of a folder

Hi Eric,

I’ve been facing the same issue for the past two weeks—a shared folder that was converted into an internet shortcut. After reading through this discussion, it’s clear that this is a long-standing, widespread problem affecting multiple users.

For me, this is a critical blocker that must be resolved immediately. My workflow depends on offline access, as I frequently work on the move without an internet connection. I rely on updating my documents offline and syncing them once I’m online. However, with the folder converted to a shortcut, I can’t use the “Always keep on this device” feature to store actual files locally—only the link. This prevents me from accessing and modifying my documents offline, creating major disruptions in my work.

Well, it's nice to see microsoft chime in. I've had this issue for almost a year. We're working on it has been the answer I've always been getting. Can you step ir up, Please.

Hi  Eric Mungai,

 

Thanks for raising your concerns in Microsoft Community.

 

We are aware of the issue and are working on resolving it. The url files will automatically convert back to folders when the issue is resolved. For now, we recommend accessing shared folders that are in this state on OneDrive.com.

 

Please refer to this information here:

Add and sync shared folders to OneDrive for home - Microsoft Support

 

Warm Regards,

Kiki.Z | Microsoft Community Support Specialist 

Do you have any date to fix this problem? It appeared to me last month.

same experience. having an internet shortcut to a shared file is very difficult and very inconvenience to the user. hopefully Microsoft will resolve these issues ASAP

It doesn't seem normal to me that Microsoft hasn't been able to solve such a problem after so much time. This situation seems like a covert termination of a feature. Apparently, those of us who use this feature are not given much importance.