OneDrive shortcut appears as an internet shortcut instead of a folder

I've been complaining for months - and had seen some recent changes which implied they were doing something in the backend.

I have multiple other accounts sharing with me (other family members), and one stopped working 3 months ago, 2 others stopped working last week (as I assumed they made back end changes).

Then today, finally, all accounts are working! :-)

But Microsoft's communication is absolute ****!

They should provide a post about this issue, what it is, what they are doing, advise if there's anything we can do ourselves to help, and provide comms about the timeline for resolution!

I was very close to cancelling the MS family account and signing up with drop-box, or Google-drive.

All I can suggest to folks on here - hang in there - they might fix it one day.

I'm now taking an extra copy to an external hard drive of all shared folders in case it happens again - as web access to 20,000 photos is just not practical.

GOOD LUCK FOLKS!

The best thing is to focus on back up and finding alternative cloud space. As of life, any journey has an ending though Microsoft do not need to behave such cruel, offering services they don't intend to maintain. We need to go on twitter and all social media and share the frustration or pursue damages.

Do customers even matter to Microsoft anymore?

I'm beginning to believe that this simply a service that they have removed from our subscription to save money and just won't come clean. This is microsoft. This didn't just break and they can't fix it. They are still advertising hard on TV about how great they are. Have you noticed that they won't even update us. They just won't even talk about it.

How to migrate from normal account to SPO account?