A shared folder in one drive, cannot be synced to explorer. Option no longer available

Anonymous
2024-06-17T23:34:45+00:00

Good morning,

I am an experienced IT professional.

I have already confirmed permissions to one drive folders are fine.

And, one drive has been reinstalled etc.

The account in question is just a free outlook.com account.

Issue - You used to be able to see a sync option on the web access for any shared folders.

The folder was shared from another free one drive account.

This is no longer there.

I can add a shortcut, that is all.

And while the user can in indeed click on the shortcut to access files, the access is ONLY web access.

From my reading of other blogs, I assume that Microsoft no longer allow one drive free to sync shared folders to explorer?

And I need to advise my client to move to sharepoint. - or, a 365 business account.

Thank you.

Microsoft 365 and Office | OneDrive | For home | Windows

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  1. Anonymous
    2025-02-22T14:37:55+00:00

    Same problem here, started about a week ago. It seems it is not going to be fixed anytime soon.

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  2. Anonymous
    2025-02-24T10:36:27+00:00

    Same problem just started here as well and creates a big mess for me and my team. Web access is not a viable workaround for us. Please fix!!

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  3. Anonymous
    2025-02-25T17:49:05+00:00

    same issue here. randomly disappeared. have spent hours trying to get it to work.

    Microsoft "support" is worthless. online resources do not help. impossible to connect to a human. absolutely terrible service.

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  4. Anonymous
    2025-02-26T10:03:55+00:00

    Since February, 20 the same problem!

    Eight months? (since first post on this thread) "Microsoft is aware of the issue..."

    Shared Folder disappeared from explorer on client PC and only slow and cumbersome web access is possible.

    NO support. NO fix. Troublesome and time-consuming work-around.

    We'll be demanding a discount on our PAID 365 subscription for loss of functionality without an acceptable fix.

    Reasons to find a global alternative for a merciless Office365 MONOPOLY are increasing...

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  5. Anonymous
    2025-02-26T16:26:22+00:00

    Shared folder cannot be accessed / sync thru file explorer.

    Big problem as my client is trying to switch to one drive from Box.

    If this problem cannot be fixed, we have to return back to box.

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