A shared folder in one drive, cannot be synced to explorer. Option no longer available

I submitted this as a formal fault report to Microsoft Support and received the following response:

"Thank you for contacting OneDrive support. We hope you are doing well! We apologize for the inconvenience caused. We assure you of best assistance and anticipate your co-operation in getting this fixed.

Thank you for bringing this issue to our attention. We understand how frustrating it can be when shared folders turn into links to the website. We apologize for the inconvenience this has caused.

Our engineering team is aware of this problem and is actively working on a fix. Unfortunately, we do not have an estimated time of arrival (ETA) for when it will be resolved. In the meantime, we recommend accessing the shared folders from OneDrive for Web as a workaround.

For now, we are archiving your case. If you experience any further issues with OneDrive, please do not hesitate to write us back.

Thank you for your understanding and patience.

Have a wonderful day!"

So, they are aware and at least concede that it is a fault that they must fix ...

They already "conceded" that this is a fault months ago.

The reality is that you received an automated response from a chatbot and they closed your ticket.

I have also reported this issue on the AskWoody forum, topic [Windows 11 version 24H2] OneDrive shared folders in File Explorer.

Here is a recent reply post I got March 8th.

The next phase of the 'update' appears to have happened for me last night - OneDrive (Microsoft) has deleted the links to the shared folders that were put in place of the synchronised folders so that I now have no access to the shared files from Explorer. The Internet shortcuts are now sitting in the Recycle Bin while OneDrive tries to process the [two] changes - it has been sat for hours today [not] doing that ...

Only being able to access shared OneDrive folders via the web is NOT acceptable. Web access is frustrating and limiting in so many ways compared with synced folders in file explorer. I often experience frustration with slowness in syncing, but it still beats web access. Although not a solution or "fix" for this ridiculous, unresolved problem, a workaround for SOME users would be if OneDrive allowed multiple simultaneous logins to Personal OneDrive accounts. Rather than just accessing a shared family folder via explorer, I could let my family members login directly to the family OneDrive account and have all files synced and accessible vie file explorer (while also still logged into to their individual Personal accounts).Logging in to multiple OneDrive accounts simultaneously is possible in Business OneDrive accounts, so why not Personal accounts?The problem with Business accounts is that they are missing the Photo/Album functionality possible with personal OneDrive accounts. (Why?! This is also frustrating!) Otherwise, I might consider using Business OneDrive accounts for accessing shared family photos (and other files).Shared folders synced and accessible in file explorer from my Business accounts are still currently working properly. But the lack of a fix for Personal accounts makes me worry that similar problems could crop up in Business OneDrive accounts.The inability (or unwillingness) of Microsoft to fix this problem will further erode trust in OneDrive as a serious backup and online file management platform. Please FIX THIS NOW Microsoft!