Urgent: Files Reverting to Older Versions on OneDrive

Anonymous

Dear Microsoft Support,

I am experiencing an issue where many of my recently used files on OneDrive have reverted to older versions over the past few months. It is only today that I have discovered this issue. I access OneDrive on two PCs, my phone, and frequently online at work.

Typically, I notice a file has been overwritten with an older version when I check the version history and see two entries with the exact same date and time. Often, the overwritten version’s file size matches that of an older version from a few entries back on the list. There is no consistency in the dates and times when this issue occurs. It seems to be happening randomly. I've found that this has occurred with hundred's of my files.

This problem has been very frustrating and has significantly undermined my confidence in OneDrive. Could you please advise me if you're aware of any such issues and if you're working to resolve them. Also, can you please advise me as to how I can prevent this from happening in the future?

Thank you for your assistance.

Regards,

Michael

Edit: Further to the above, I've also discovered that OneDrive doesn't sync automatically between my PC and Laptop when I make changes to files. I have to quit and then re-start OneDrive on the other computer in order for it to sync and receive the updated file. It also doesn't automatically sync when I attempt to restore to a previous version. In order for it to update the file back to the pervious version I have to quit and re-start OneDrive (or possibly just pause and resume syncing, which I never tried).

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77 answers

Craig Long 18,630 Reputation points

2024-09-23T18:45:32+00:00

Are you sure the most recent files were uploaded successfully to OneDrive in the first place?
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Anonymous

2024-10-08T07:37:21+00:00

Hi,

Do you know if this issue was fixed by MS OneDrive team?

We need some info about it because it seems that the problem still exists.

What is the status from OneDrive team. Also what causes the issues? What was the reason of such things.
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Anonymous

2024-10-09T12:06:05+00:00

I am unsure, these are the replies I received,

Thank you for writing back to us. Hope you are well!

We do understand your concern and appreciate for sharing detailed information. Whenever you save a version, please ensure that it is saving correctly so the changes made on it can sync to OneDrive.

Please monitor the issue and let us know how it works. Also, we do provide online training. You can refer to this article- OneDrive video training - Microsoft Support, here video training are provided related to OneDrive features and functions.

We hope this helps. Please let us know if you have any questions.

Awaiting your response.

Thank you for writing back to us!

We would like to inform that we have not received similar query from other users but if the issue has been reported by other users online then it could be that some of the users were experiencing this issue.

Please let us know if you are still facing any issue. You may also refer to this article to learn more about OneDrive- OneDrive help & learning (microsoft.com).

Then I received an email closing my support case.
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Anonymous

2024-10-17T07:27:02+00:00

MS have no time to fix well known general problems, the tech folk keep asking you 200 questions and never fix the programs, be it One Drive or Outlook, even though I find numerous problems reported all round, these bugs continue for years. They tell you to watch idiotic videos.

Outlook does not start and has to be reset in Task Manager almost daily for the past 3-4 yeats and all you get is the advice to the same thing you have already been doing for years.
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Anonymous

2024-10-20T19:10:00+00:00

Hi,

Do you know if this issue was fixed by MS OneDrive team?

We need some info about it because it seems that the problem still exists.

What is the status from OneDrive team. Also what causes the issues? What was the reason of such things.

The issue still persists for me. I have onderive on two macs, one of them consistently has a version that is one step below the "real" latest one. It then proceeds to overwrite it with this older version. When I worked on a file from one mac and then continue on another, I have to use version history any time I want to edit file to get the proper version. It appears that onedrive prioritizes this one computer instead of time when a file is saved.
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