Urgent: Files Reverting to Older Versions on OneDrive

Anonymous
2024-05-25T06:34:20+00:00

Dear Microsoft Support,

I am experiencing an issue where many of my recently used files on OneDrive have reverted to older versions over the past few months. It is only today that I have discovered this issue. I access OneDrive on two PCs, my phone, and frequently online at work.

Typically, I notice a file has been overwritten with an older version when I check the version history and see two entries with the exact same date and time. Often, the overwritten version’s file size matches that of an older version from a few entries back on the list. There is no consistency in the dates and times when this issue occurs. It seems to be happening randomly. I've found that this has occurred with hundred's of my files.

This problem has been very frustrating and has significantly undermined my confidence in OneDrive. Could you please advise me if you're aware of any such issues and if you're working to resolve them. Also, can you please advise me as to how I can prevent this from happening in the future?

Thank you for your assistance.

Regards,

Michael

Edit: Further to the above, I've also discovered that OneDrive doesn't sync automatically between my PC and Laptop when I make changes to files. I have to quit and then re-start OneDrive on the other computer in order for it to sync and receive the updated file. It also doesn't automatically sync when I attempt to restore to a previous version. In order for it to update the file back to the pervious version I have to quit and re-start OneDrive (or possibly just pause and resume syncing, which I never tried).

Microsoft 365 and Office | OneDrive | For home | Windows

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  1. Anonymous
    2024-05-25T14:00:55+00:00

    Hello Michael Surnak.

    Welcome to the Microsoft Community.

    I'm sorry to learn that you are currently experiencing files being overwritten by an older version in OneDrive, and I fully understand your distress.

    Recently in the Microsoft community, many users have reported similar issues, we have collected this feedback and submitted it to the Microsoft development team, they have been informed of the issue and are actively working on a fix, please be patient for a while.

    As the OneDrive servers are currently undergoing a data migration, it is true that OneDrive synchronization may be unstable, which can lead to some issues. For your overwritten files, since community members do not have access to the servers to help you recover them, you can contact the OneDrive support team and one of their specialists will get in touch with you and provide you with further assistance.

    Thank you for your understanding and support.

    Best Regards

    Eliac | Microsoft Community Support Specialist

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