Urgent: Files Reverting to Older Versions on OneDrive

Anonymous

Dear Microsoft Support,

I am experiencing an issue where many of my recently used files on OneDrive have reverted to older versions over the past few months. It is only today that I have discovered this issue. I access OneDrive on two PCs, my phone, and frequently online at work.

Typically, I notice a file has been overwritten with an older version when I check the version history and see two entries with the exact same date and time. Often, the overwritten version’s file size matches that of an older version from a few entries back on the list. There is no consistency in the dates and times when this issue occurs. It seems to be happening randomly. I've found that this has occurred with hundred's of my files.

This problem has been very frustrating and has significantly undermined my confidence in OneDrive. Could you please advise me if you're aware of any such issues and if you're working to resolve them. Also, can you please advise me as to how I can prevent this from happening in the future?

Thank you for your assistance.

Regards,

Michael

Edit: Further to the above, I've also discovered that OneDrive doesn't sync automatically between my PC and Laptop when I make changes to files. I have to quit and then re-start OneDrive on the other computer in order for it to sync and receive the updated file. It also doesn't automatically sync when I attempt to restore to a previous version. In order for it to update the file back to the pervious version I have to quit and re-start OneDrive (or possibly just pause and resume syncing, which I never tried).

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

77 answers

Anonymous

2024-11-18T10:58:54+00:00

I don’t believe they’ve have, as I have had exactly the same experience yesterday
Was this answer helpful?

0 comments No comments
Anonymous

2024-11-18T10:57:48+00:00

I have also just experienced exactly the same problem, I could not understand why when checking one file which I use regularly had dated itself back least eight months, looking into it further most of the files have reverted back to a previous version which I can only presume the OneDrive is the culprit , I have fortunately had a back up from two weeks ago however I’ve lost a lot of data since those two weeks, this is not really a cloud service that you would expect when you need to have confidence with a back up and not cause you trouble
Was this answer helpful?

0 comments No comments
Anonymous

2024-10-29T11:10:06+00:00

Last week OneDrive silently rolled back two of my files, one Excel, one PowerPoint. Now I'm uncertain what changes I've lost over thousands of documents. File integrity is everything. If I can't rely on OneDrive to store files then I need to stop using it.

This is NOT a Sync issue between machines. I have one machine connecting to one OneDrive account.
Was this answer helpful?

0 comments No comments
Anonymous

2024-10-24T08:55:17+00:00

Last week, abt 19 Oct. Onedrive on my laptop required signing in again (never before), on sign in, it brought up my old obsolete school account, so I had to sign in again with my current account on the laptop.

During this time, no trouble on windows desktop pc.

After logging in, only my desktop pc, 2 versions of files appeared, with original name and with file name followed by laptop name.

I have office 365 subscription.

So I do not know if content of files is changed.
Was this answer helpful?

0 comments No comments
Anonymous

2024-10-24T06:09:07+00:00

Hi Anamon,

I definitely feel OneDrive reverted to older files by itself as I did not click to revert to an old file.

Hope you manage to get something sorted out.

As it happened to me a few times, and these were important work files, I am no longer using OneDrive.

Kind regareds
Was this answer helpful?

0 comments No comments