I can't sync or download a shared folder in OneDrive

Anonymous
2024-06-13T12:31:20+00:00

This just randomly started happening a few days ago and I can't figure out why. I previously had a shared folder synced to my computer from OneDrive and then suddenly it disappeared from my file explorer. I looked at the shared folder to see if I have "can edit" capabilities and I do but the only options that show are to add a shortcut to the folder or to download. However if I click download nothing happens. When I add the link, it opens the web version of OneDrive and not the offline folder that I need.

My OneDrive web also doesn't have a sync button at the top of the page or in the settings drop down menu.

I've tried unlinking and relinking the account. I've tried restarting the computer. I've tried logging out and then back in. I've tried uninstalling OneDrive and reinstalling it. I've made sure it's the latest version. I'm running Windows 10/11. I've tried creating a completely different account. I've tried adding the account to the upgraded family subscription version. I've tried reaching out to Microsoft support for help twice. Can someone please tell me what to do?

***Moved from Microsoft 365 and Office / OneDrive / For business / Windows***

Microsoft 365 and Office | OneDrive | Other | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2025-02-26T14:22:04+00:00

    Some people I support with some IT stuff experience this same issue 100% with personal paid accounts:

    • shared folders are converted into shortcuts and locally removed
    • duplicate folders are created in local OneDrive with the same name, followed by "- [My Computer Name]"

    Reading this forum thread and various others (this MS community, reddit, etc.) makes it clear something really bad is happening within the MS software. The increased activity here since February 19/20 maybe indicates something happened then?

    @Microsoft: please fix this for all customers. The ones who are mentioning it here are just the tip of the iceberg. I think the issue impact thousands and even more paying customers.

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  2. Anonymous
    2024-06-25T01:51:46+00:00

    Hello, Raye Latham & DJorgeHansen

    I am monitoring several threads like this, which may result in delayed updates. According to the supporting article, which is only in English:

    Folders that have been converted to .url will be automatically restored to their original state in the future. At this time, the update date is for internal use only. I will provide an update when I am allowed to share with consumers.

    Add and sync shared folders with OneDrive for home use - Microsoft Support

    Imagem

    Your patience and cooperation are greatly appreciated!

    Chandy L.

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  3. Anonymous
    2024-06-14T06:09:21+00:00

    Hello, Raye Latham

    Welcome to Microsoft Community.

    We are aware of the issue and are working on resolving it. The url files will automatically convert back to folders when the issue is resolved. For now, we recommend accessing shared folders that are in this state on OneDrive.com.

    Please refer to this information here:

    Add and sync shared folders to OneDrive for home - Microsoft Support

    Best regards,

    Chandy.L | Microsoft Community Support Specialist

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  4. Anonymous
    2024-07-05T04:31:26+00:00

    Yeah, I've had this issue for about a month. Most of my work is remote and relies on being able to access and edit shared cloud folders and their contents.

    Basically productivity all but gone, and no eta or communication by Microsoft at all. Absolutely disgusting, such a massive impact and they won't give any info..

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  5. Anonymous
    2024-06-21T12:51:57+00:00

    Can I get an update on this problem?

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