Cant access Onedrive Personal Vault

Anonymous
2024-05-10T13:25:12+00:00

When i try to access my personal vault in onedrive, I get the verification of identity request which approve on my mobile phone. However, a popup appears which is blank and i can go no further. Tried this on both a windows 10 and a Macbook so its not the computer. Checked the personal vault settings and it too has the identify request and when i do that i get the same blank popup

Microsoft 365 and Office | OneDrive | For home | Windows

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  1. Anonymous
    2024-05-17T00:22:16+00:00

    I had the same issue. Looks like Microsoft fixed it, but they forgot to add a cache invalidation. Clear browser cache and it should work now.

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  2. Craig Long 18,635 Reputation points
    2024-05-17T02:25:56+00:00

    Start using passkeys to open the vault. If you are asked to enter a PIN or one of the other Windows Hello methods, you are safe doing that.

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  3. Anonymous
    2024-05-17T06:53:38+00:00

    That didn't work either until today when they've appeared to fix it....

    All good now.

    Now, if only I could find a way to use Personal Vault with rclone in Linux...

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  4. Craig Long 18,635 Reputation points
    2024-05-17T07:01:12+00:00

    Glad it's working now.

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