This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
When i try to access my personal vault in onedrive, I get the verification of identity request which approve on my mobile phone. However, a popup appears which is blank and i can go no further. Tried this on both a windows 10 and a Macbook so its not the computer. Checked the personal vault settings and it too has the identify request and when i do that i get the same blank popup
A Microsoft file hosting and synchronization service.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Microsoft Live Chat could not provide an answer as of 12:24 pm Eastern U.S. 12/7/24.
Same issue here. Blank popup window after authenticating. Starting migrating my onedrive data to megaNZ. Bring unable to access my data is a redline to me. Please fix this MS and we'll go our own ways.
Al
Microsoft Live Chat could not provide an answer as of 12:24 pm Eastern U.S. 12/7/24.
When i try to access my personal vault in onedrive, I get the verification of identity request which I needs an authenticator number to be approved on my mobile phone. When I do this a popup appears which is blank and i can go no further. Please help I need to access important documents
Mobile app doesn't even work as of 10:30 am Eastern U.S. time 12/7/24. Only wants to revert to Photo Files and no access to Personal Drive or Personal Vault.
I experienced the same on the mobile app, and then it populated my Personal and Private Vault, then after five minutes they were gone on the phone app and only wanted to provide functionality to access Photos, like it was a first-time set up. Replied further in the thread below...same issues via Chrome and multiple attempts with different authentication modes - and just a blank pop-up and no access to my Private Vault.