Cant access Onedrive Personal Vault

Anonymous
2024-05-10T13:25:12+00:00

When i try to access my personal vault in onedrive, I get the verification of identity request which approve on my mobile phone. However, a popup appears which is blank and i can go no further. Tried this on both a windows 10 and a Macbook so its not the computer. Checked the personal vault settings and it too has the identify request and when i do that i get the same blank popup

Microsoft 365 and Office | OneDrive | For home | Windows

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  1. Anonymous
    2024-12-08T18:33:53+00:00

    The only way to ping OneDrive support (not a live chat) is upper right corner of OneDrive in browser. Go the the ? mark and the "Contact Support" and then Type in Personal Vault into the search then hit Get Support.

    Let it search, then go to the bottom then there will be a blue box "Contact Support".

    Then select Microsoft 365 and Office, then Technical Support and hit Confirm.

    Then choose OneDrive app support and that will pop a dialogue box to input your issue.

    Again, not live chat and advises will contact your associated MS email account.

    I still have not heard back from them after 24 hours.

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  2. Anonymous
    2024-12-08T15:48:36+00:00

    Same issue here for over 48 hours. I just want to access my vault one last time so i can get my documents and never use personal vault again!

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  3. Anonymous
    2024-12-08T15:18:14+00:00

    Same issue here. I can use it on my phone app. I've used several browsers on my computer and it sends it to the authentication app on my phone but never opens on computer

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  4. Anonymous
    2024-12-08T14:19:42+00:00

    Same issue here in Europe, since 7-Dec-2024....

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  5. Anonymous
    2024-12-08T03:24:42+00:00

    Same Issue here.

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