Unfortunately, your success has not been mine, although I wanted to thank you for giving me hope.
I have a Family sub that I no longer need, but found today that I lose my TB of cloud storage if I resort to Single, so here I remain, with a regrettable rise in product and service dissatisfaction.
I have also discovered today that my annual sub will rise by 29% in 2025. It is the first major rise in years. If it's to pay for a program (co-pilot) that is proving to be not just controversial but infuriatingly intrusive, then I will add to the rapidly growing list of subscribers who are, to put it mildly, disappointed enough to appeal on this chatline, hoping that MS reads, hears and acts with genuine consumer interest and ethic.
MS, if you're really reading and hearing the appeals, please provide a super friendly - accurate - option to remove co-pilot and reduce the sub accordingly, if applicable. Indeed, make it clear that you're asking us and make it clear we can say NO! I would even accept having the option to ask for reminders every 6 months or more.
Of all the programs you have chosen to inflict on users (your customers and clients), you have chosen the most controversial!
Along with scores of others, I absolutely do not want what is proving to be a pestilent invasion! I might, in future, want it and to have the option to simply turn it on, within 5 minutes max, or even pay for an upgrade after a trial, but MS's decision to impose this system - incessantly - on people is, frankly and disappointingly, obnoxious!
Finally, while I'm here (for the first time), I'm astounded that for all MS's sophistication and global dominance, it's system does not recognise that when I've signed in, I clearly have a 365 subscription, so why on earth do the pages I'm on keep asking me to buy or sign up? I understand if I haven't signed in, but really MS!