Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Hi Courtney,
Weeks ago I turned off 'connected experiences' (removes my access to AI, but who knows whether it removes Microsoft's access to my data) and then I 'cancelled' and downgraded to classic for when my current sub renews which is next week at which time if the promised removal of copilot does not go ahead ill be contacting consumer legal experts etc. If they have lied to you about Copilot I'd suggest contacting consumer rights advocates / publications in your country (Aust/NZ?) and tell them about it. There are thousands+ of consumers like us who're angry about this issue.
For people whose sub renews months from now, I'd turn off 'connected experiences' and then contact the chat 'agent' visible in your account home page and TRY to get a solution in writing. Screen-shot everything.
It's probable that you'll have to wait until your current sub expires to be entirely rid of copilot. However, turning off connected experiences might be removal enough of AI to ensure peace of mind for people who cannot have AI in their work - you would still have to deal with the annoying icon in the margin of your docs until your sub downgrades though.