Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
I've opened two support cases and neither was helpful. One just directed me to call the business sales line which you cannot speak to a human and they do not help with personal accounts.
I have zero way to go to the classic family subscription and instead forced to use a subscription that I didn't consent to.
So, I'm spending my day exporting all my stuff from OneDrive and will be cancelling, not only Office 365, but the multiple Xbox Game Pass Ultimate subscriptions I have as well. Fortunately, I switched OSs a long time ago, but if this is how Microsoft is going to engage with its customers, I won't be one.