Folder Shared With Anyone Can't Download All, Can Only Download One At A Time

Anonymous
2024-06-27T15:13:11+00:00

Sharing a OneDrive folder with a client and I've set the permission to "Anyone with link can download" and they don't have an download option. If they navigate into a folder and select a file, they get a Download link. If they select two files, the Download link disappears. So they can have to download files one at a time.

Their spouse, who is logged in to their Microsoft account, can download.

This is clearly a bug. Please fix this bug ASAP.

Steps to reproduce:

  1. Make sure you're not logged in to your Microsoft account
  2. Click this link: Link to OneDrive folder with 2 files in it
  3. Select one file: You'll note there's a Download button
  4. Select the other file: Download button goes away
  5. Deselect all files and select the button next to the folder. No Download button.
Microsoft 365 and Office | OneDrive | For home | Windows

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  1. Anonymous
    2024-07-03T03:39:32+00:00

    2 July: Still not resolved. Just back out the change as it was clearly not adequately tested.

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  2. Anonymous
    2024-07-02T09:05:17+00:00

    Hi，David

    Thank you for your reply!

    We are concerned about your current issue and hope that it will be resolved soon, but I need to explain to you that we are two separate teams and we have already made the relevant feedback and are currently waiting for a fix!

    In the meantime, we respect all your decisions!

    We wish you a happy life!

    Best Regards,   Maxine | Microsoft Community Support Specialist

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  3. Anonymous
    2024-07-01T21:15:06+00:00

    Microsoft's development team will resolve this issue as soon as possible, thank you for your time and effort!

    Still not resolved.

    Still sticking with Dropbox.

    Still considering canceling Office subscription as it's now virtually worthless.

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  4. Anonymous
    2024-06-30T02:39:01+00:00

    Hi，David

    We are really sorry for the inconvenience caused to your life and work, and we are equally hopeful that your issue is resolved and we are waiting for an update on the issue!

    Microsoft's development team will resolve this issue as soon as possible, thank you for your time and effort!

    Best Regards,   Maxine | Microsoft Community Support Specialist

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  5. Anonymous
    2024-06-28T13:23:58+00:00

    For now, we recommend that you and your customers continue to experiment with other features of OneDrive, such as sharing files via email or downloading them if you have a Microsoft account. We also encourage you to regularly check for updates to OneDrive for the latest improvements and fixes.

    This is the second major issue just this calendar year -- not even half over -- that keeps my clients from being able to download what they're paying me for, and with no estimate on when it will be fixed. So the "other features of OneDrive" we'll be experimenting with is called Dropbox as that seems to just work and they actually seem to test things before rolling them out to paying customers.

    And since this is really the only feature of Office that I use and can't readily replace with something that's free, I've got to wonder why I'm paying you a monthly subscription fee.

    May your products be filled with bugs and frustrations. Oh...wait...they already are.

    David | Really Annoyed Customer

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